Joel Christian

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ADMINISTRATIVE ASSISTANT

H. Town Roofing,

Jan 2024 - Jan 2025 (1 year 1 month)

Coordinated. scheduling for client appointments, contractor meetings, and virtual team briefings using platforms such as Zoom and Calendly. Delivered administrative support to roofing project managers and office staff, ensuring smooth virtual operations across multiple job sites. Digitally prepared and processed roofing contracts, job estimates, termites and insurance documents, maintaining accuracy and confidentiality. Provided customer support through emails, phone calls and CRM tools, helping to resolve inquiries and issues promptly and professionally Managed incoming calls, emails and online inquiries from clients and vendors, providing timely communication and follow-ups.

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CUSTOMER CARE/ SUPPORT SPECIALIST

PHOENIX LEAD COMPANY,

Jan 2023 - Jan 2024 (1 year 1 month)

Handled high volumes of incoming calls and messages while maintaining high service standards. Responded to customer inquiries via phone, email and chat in a timely and professional manner. Resolved product or service issues by clarifying customer complaints and determining the cause.

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CALL CENTER AGENT/ CUSTOMER SERVICE REPRESENTATIVE

Consumer Opportunity LLC,

Jan 2022 - Jan 2023 (1 year 1 month)

Responded to customer queries via phone and email, resolving common issues and escalating complex ones. Logged service issues in the CRM system and followed up to ensure completion and satisfaction. Assisted in compiling weekly reports on customer satisfaction and support performance. Stayed updated on new product offerings, pricing and promotional campaigns and presented them to customers in a clear and persuasive manner. Resolved an average of 40+ customer enquiries daily with a 95% satisfaction rating. Maintained detailed knowledge of company products and services to provide accurate support and upsell opportunities

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TELEMARKETER

Wider Reach LLC,

Jan 2021 - Jan 2022 (1 year 1 month)

Made outbound calls to prospects and existing customers to sell products and services. Introduced new products, explained benefits and persuaded customers to make a purchase. Overcame objections and addressed customer concerns to close sales. Set appointments or schedule follow-up calls with interested customers. Maintained a high volume of calls while ensuring quality and customer satisfaction. Met and exceeded daily, weekly, and monthly sales targets and performance metrics. Maintained up-to-date records of customer interactions and sales in the CRM system.

Joel Christian

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