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Customer Sales Specialist at The VA Group
Nigeria

Contact Favour regarding: 

work
Full-time jobs
Starting at USD5/hour

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Résumé

Jobs verified_user 0% verified
  • P
    APPOINTMENT SETTER/ PREQUALIFIER
    Premier Source,
    Jan 2024 - Jan 2025 (1 year 1 month)
    Made a high volume of outbound cold calls daily to prospective customers. Asked qualifying questions to assess prospects' needs and fits for our products/ services Scheduling appointments for sales team Maintained detailed and accurate records of lead information in the CRM system. Overcame objections professionally and kept prospects engaged. Met and exceeded weekly call targets and TPH goals Followed a structured script while maintaining a conversational and engaging tone. Collaborated with other teams such as sales and quality control teams for feedbacks and continuous improvements.
  • T
    CUSTOMER SALES SPECIALIST
    The VA Group,
    Jan 2024 - Jan 2025 (1 year 1 month)
    Responded to inbound leads and followed up with prospects via outbound calls and emails Built relationships with customers by understanding their needs and recommending appropriate products and solutions. Prepared and send quotes, processed orders and followed up to ensure customer satisfaction. Met and exceeded individual and team sales targets and KPIs Maintained accurate records of customer interactions, sales activities and pipeline updates in the CRM system. Stayed updated on new product offerings, pricing and promotional campaigns and presented them to customers in a clear and persuasive manner.
  • P
    CUSTOMER CARE/ SUPPORT SPECIALIST.
    PHOENIX LEAD COMPANY,
    Jan 2023 - Jan 2024 (1 year 1 month)
    Addressed and resolved customer issues promptly resulting in a 25% reduction in escalated complaints within the first year. Responded to customer inquiries via phone, email and chat in a timely and professional manner. Maintained detailed and accurate records of customer interactions in the CRM system. Developed and maintained strong relationships with key clients, leading to an increase in customer retention in one year. Identified and escalated complex or unresolved issues to the appropriate department or supervisor. Utilised product knowledge and problem-solving skills to provide customer with accurate information and solutions. Collaborated with other teams such as sales or technical support, to address customer needs effectively.
  • C
    CALL CENTER AGENT/ CUSTOMER SERVICE REPRESENTATIVE
    Consumer Opportunity LLC,
    Jan 2022 - Jan 2023 (1 year 1 month)
    Provided excellent customer service and support in a high-volume call center environment. Managed a high volume of inbound and outbound calls and dispositioned calls correctly. Consistently met and exceeded key performance indicators (KPIs) such as call volume, call handling time and customer satisfaction scores. Provided accurate information and technical support for customers experiencing issues with products or services. Recorded customer interactions, feedbacks, and resolutions in the company's CRM system. Maintained call quality standard by adhering to scripts, policies and procedures, resulting in a 20% reduction in average call handling time. Performed routine check-ins with customers to address concerns, offer tailored solutions, an
  • W
    TELEMARKETER/ COLD CALLER
    Wider Reach LLC, USA.
    Jan 2021 - Jan 2023 (2 years 1 month)
    Made outbound calls to prospects and existing customers to sell products and services. Introduced new products, explained benefits and persuaded customers to make a purchase. Overcame objections and addressed customer concerns to close sales. Set appointments or schedule follow-up calls with interested customers. Maintained a high volume of calls while ensuring quality and customer satisfaction. Met and exceeded daily, weekly, and monthly sales targets and performance metrics. Maintained up-to-date records of customer interactions and sales in the CRM system.
  • E
    PRODUCT MARKETER
    Efugo Farms Limited.
    Jan 2020 - Jan 2021 (1 year 1 month)
    Developed and executed marketing strategies for new farm produce. Conducted market surveys and competitor analysis to identify market trends and consumer preferences resulting in a 15% increase in product awareness and customer engagement. Planned and executed marketing campaigns to promote products across various channels Identified opportunities for product improvements based on customer insights.
Education verified_user 0% verified
  • UNIVERSITY OF ABUJA
    Bachelor's degree in
    UNIVERSITY OF ABUJA
    Jan 2014 - Jan 2019 (5 years 1 month)