Favour

Favour

About

Detail

Sales Specialist | Customer Service Representative
Abuja, Federal Capital Territory, Nigeria
Contact Favour regarding: 
work
Full-time jobs
Starting at USD8/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Principal Acres
    Cold caller public Remote experience
    Principal Acres
    Apr 2025 - Oct 2025 (7 months)
    Made phone calls to leads who wanted to sell their lands. Gauged their interests and confirmed the prices they had in mind. Transferred their information to the manager in charge of pricing and inspections. Managed lead interactions and stages using GoHighLevel (GHL) and tracked pipelines using spreadsheets.
  • Achieve Test Prep
    Inside sales representative/ Closer
    Achieve Test Prep
    Feb 2025 - Nov 2025 (10 months)
    Conducted virtual presentations and product demonstrations to prospective clients. Built strong customer relationships by identifying needs through discovery, and recommending solutions. Met and exceeded monthly sales target through consultative selling strategies. Collaborated with support teams to ensure seamless client onboarding and satisfaction. Maintained accurate sales records and pipeline updates in Salesforce/Hubspot. Helped guide LPNs to obtain their college degree and RN license. Created customised bridge/ degree plans for students (CNAs/LPN) Performed data analysis to inform sales strategies and pipeline management.
  • T
    CUSTOMER SALES SPECIALIST
    The VA Group,
    Oct 2024 - Aug 2025 (11 months)
    As a CUSTOMER SALES SPECIALIST, I was responsible for responding to inbound leads and proactively following up with prospects through outbound calls and emails. I built strong relationships with customers by understanding their needs and recommending appropriate products and solutions. My role involved preparing and sending quotes, processing orders, and ensuring customer satisfaction through diligent follow-up. I consistently met and exceeded individual and team sales targets and KPIs, while maintaining accurate records of customer interactions, sales activities, and pipeline updates in the CRM system. Staying updated on new product offerings, pricing, and promotional campaigns allowed me to present them to customers in a clear and persuas
  • P
    APPOINTMENT SETTER/ PREQUALIFIER
    Premier Source,
    Jan 2024 - Nov 2024 (11 months)
    As an Appointment Setter/Prequalifier, I made a high volume of outbound cold calls daily to prospective customers, asking qualifying questions to assess their needs and fit for our products and services. I scheduled appointments for the sales team and maintained detailed and accurate records of lead information in the CRM system. I overcame objections professionally and kept prospects engaged, consistently meeting and exceeding weekly call targets and TPH goals. While following a structured script, I maintained a conversational and engaging tone. Additionally, I collaborated with other teams, such as sales and quality control, to gather feedback and drive continuous improvements. I utilized Slack for effective team communication, employed O
  • P
    CUSTOMER CARE/ SUPPORT SPECIALIST.
    PHOENIX LEAD COMPANY,
    Jan 2023 - Apr 2024 (1 year 4 months)
    As a Customer Care/Support Specialist, I addressed and resolved customer issues promptly, resulting in a 25% reduction in escalated complaints within the first year. I responded to customer inquiries via phone, email, and chat in a timely and professional manner, while maintaining detailed and accurate records of customer interactions in the CRM system. My role involved developing and maintaining strong relationships with key clients, which led to an increase in customer retention over the year. I identified and escalated complex or unresolved issues to the appropriate department or supervisor, utilizing my product knowledge and problem-solving skills to provide customers with accurate information and solutions. Collaboration with other tea
  • C
    CALL CENTER AGENT/ CUSTOMER SERVICE REPRESENTATIVE
    Consumer Opportunity LLC,
    May 2021 - Nov 2022 (1 year 7 months)
    As a Call Center Agent/Customer Service Representative, I provided excellent customer service and support in a high-volume call center environment. I managed a significant volume of inbound and outbound calls, ensuring accurate dispositioning of each interaction. Consistently, I met and exceeded key performance indicators (KPIs) such as call volume, call handling time, and customer satisfaction scores. I delivered precise information and technical support for customers experiencing issues with products or services, while meticulously recording customer interactions, feedback, and resolutions in the company's CRM system. By adhering to scripts, policies, and procedures, I maintained call quality standards, resulting in a 20% reduction in ave
  • W
    TELEMARKETER/ COLD CALLER
    Wider Reach LLC, USA.
    Feb 2020 - Mar 2021 (1 year 2 months)
    As a Telemarketer/Cold Caller, I made outbound calls to prospects and existing customers to effectively sell products and services. I introduced new products, explained their benefits, and skillfully persuaded customers to make a purchase. My role involved overcoming objections and addressing customer concerns to successfully close sales, while also setting appointments and scheduling follow-up calls with interested customers. I maintained a high volume of calls, ensuring quality and customer satisfaction, and consistently met and exceeded daily, weekly, and monthly sales targets and performance metrics. I kept meticulous records of customer interactions and sales in the CRM system. Additionally, I utilized Slack for effective team communic
  • E
    PRODUCT MARKETER
    Efugo Farms Limited.
    Jan 2019 - Mar 2020 (1 year 3 months)
    As a Product Marketer, I developed and executed innovative marketing strategies for new farm produce, conducting thorough market surveys and competitor analysis to identify market trends and consumer preferences, which resulted in a 15% increase in product awareness and customer engagement. I planned and executed comprehensive marketing campaigns to promote products across various channels while identifying opportunities for product improvements based on customer insights. Additionally, I utilized data entry skills to maintain accurate records in CRM systems, tracking the number of products sold, lead names, company names, and updating deal stages. My proficiency in Google Sheets and MS Excel facilitated efficient data management, ensuring
  • Fusion Growth Partners
    Acquisition Assiciate
    Fusion Growth Partners
Education verified_user 0% verified
  • UNIVERSITY OF ABUJA
    Bachelor's degree in
    UNIVERSITY OF ABUJA
    Jan 2014 - Jan 2019 (5 years 1 month)