Inemesit Udo

Inemesit Udo

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Nigeria
Contact Inemesit regarding: 
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Full-time jobs
Starting at USD2k/month
Flexible work
Starting at USD12/hour
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Timeline

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Job
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Education

Résumé

Jobs verified_user 20% verified
  • D
    Information Technology Consultant
    Disability Rights Fund
    Jan 2024 - Current (2 years 7 months)
    • Resolved account-related support tickets via email and Zendesk, including login, access, spam/abuse, and configuration issues. • Authored and maintained 20+ support documentation and internal knowledge base articles, reducing ticket volume and improving self-service rates. • Collaborated cross-functionally with global teams and contractors to escalate and resolve issues efficiently, ensuring SLA compliance. • Led onboarding and IT support for globally dispersed staff, implementing best practices in user authentication, password management, and 2FA/MFA. • Investigated user activity and access patterns to identify potential spam, phishing, or abuse issues, escalating appropriately. • In-depth technical troubleshooting knowle
  • J
    Technical Support Lead verified_user Verified experience
    Jhpiego Nigeria (TMEC-RISE)
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Managed IT operations for 70+ facilities, resolving 98% of escalated technical issues within SLA via remote and on-site support. • Administered Azure AD, monitored network performance, and streamlined help desk ticket resolution using Jira, reducing downtime by 30%. • Handled identity management using Azure AD; improved secure access provisioning, password resets, and MFA rollouts. • Collaborated with global HQ teams to implement system upgrades, troubleshoot Azure AD issues, and document solutions for knowledge sharing. • Analyzed application logs using monitoring tools (Datadog) to identify trends and preemptively address system vulnerabilities. • Supervised IT vendors and ensured timely resolution of escalated technical
  • C
    I.T Systems Analyst
    Centre for Population and Reproductive Health (CPRH).
    Jan 2018 - Jan 2021 (3 years 1 month)
    • Diagnosed and resolved network security threats, achieving 100% compliance with incident response protocols. • Automated data reporting using SQL Server, reducing manual workload by 50%. • Collaborated with cross-functional teams to deploy tech solutions, improving project implementation efficiency. • Coordinated the overall data request process. • Supported procurement team by signing off on all IT-related tools before acquisition. • Monitored network security alerts and applied appropriate remedies to identified threats. • Updated IT Library (Hardware, Software, and Configuration of system's documentation).
  • O
    Network Engineer
    O'SEVEN IT SOLUTIONS
    Jan 2016 - Jan 2018 (2 years 1 month)
    • Installed and maintained firewalls and other forms of security software to protect personal user data. • Utilized Postman and PowerShell to test RESTful APIs and automate routine maintenance tasks. • Installed and configured Radios, LANs and WANs, and other network communication devices. • Identified system requirements by establishing personal rapport with potential and actual clients. • Initiated tests and Performed risk assessments to ensure adequate security protocols are in place per organization standards. • Formulated and documented security measures, emergency procedures, and incident response policies. • Established and expanded computer networks for clients. • Scheduled routine systems backup and disaster recovery proced
  • I
    System/Data Analyst
    IBBIL Computers, Uyo
    Jan 2012 - Jan 2015 (3 years 1 month)
    • Maintained all data as per management policies and procedures. • Scheduled paperwork and ensuring compliance with the timeframe. • Developed data collection routes in different areas to facilitate the collection of data. • Performed program testing, data analysis, database management, information system support and security, enterprise application integration, and business analysis • Offered context-based training for clients • Identified system requirements by establishing personal rapport with potential and actual clients.
Education verified_user 0% verified
  • M
    Microsoft Azure AI Fundamentals (AI-900)
    Microsoft
    Jun 2021
  • M
    Microsoft Azure Cloud Computing Fundamentals (AZ-900)
    Sep 2020
  • University of Uyo
    B.Sc.
    University of Uyo
    Jan 2008 - Jul 2014 (6 years 7 months)