Olanrewaju Adetunji Adetoro

Olanrewaju Adetunji Adetoro

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IT Operations Manager
Nigeria

Contact Olanrewaju regarding: 
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Full-time jobs
Starting at USD4k/month

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Résumé


Jobs verified_user 0% verified
  • Jhpiego
    Setup of IT Operations for the Cameroon Country Program, Yaoundé.
    Jhpiego
    Mar 2023
    Installation, Configuration and Management of Cameroon Country Office Network Infrastructure. Management of In-country JIRA Service desk system. Ensure quick response to service request and provide feedback through the JIRA helpdesk system for proper tracking of request documentation. Information Technology onboarding and separation process for the staffs on the Cameroon country program. Network infrastructure design, implementation and administration. Apply patches, and upgrades to servers, and reduce system exposed surfaces for improved system security. Technical support for project innovations and digital options for efficient delivery of project objectives. Information Technology change management and continuous service operation. Take
  • Jhpiego
    Senior Information Technology Officer
    Jhpiego
    Aug 2022 - Current (4 years)
    - Developed disaster recovery strategies, achieving a 100% success rate in data backup restoration tests. - Configured 50+ network printers and devices, ensuring availability and functionality for over 200 users. - Automated server configuration and monitoring, leading to a 25% reduction in manual intervention time. - Reduced system vulnerability by 40% through regular patches and server upgrades for enhanced security. - Spearheaded change management, improving continuity by minimising downtime during critical updates. - Managed 300+ user accounts, ensuring seamless onboarding and separation in compliance with IT policies. - Administered in-country JIRA service desk, improving ticket resolution time through effective management - Led IT bud
  • Jhpiego
    Information Technology Officer
    Jhpiego
    May 2021 - Jul 2022 (1 year 3 months)
    - Enhanced IT service desk operations through JIRA, improving ticket resolution time by 31%. - Implemented network security policies, reducing vulnerabilities and ensuring safe data exchanges - Set up IT operations in Cameroon, ensuring compliance with organisational IT policies and processes. - Developed disaster recovery and network backup solutions, achieving 100% success in restoration tests. - Onboarded 200+ users to Microsoft 365, improving collaboration and reducing system downtime by 23%. - Installed & configured conference room systems, creating efficient workflows for requests and allocations. - Onboarded all Cameroon staff into IT policies, improving adherence and reducing operational inefficiencies. - Led STARLINK internet deplo
  • FORT KNOX GROUP
    Information Technology Specialist
    FORT KNOX GROUP
    Aug 2019 - Apr 2021 (1 year 9 months)
    - Coordinated IT contractors, ensuring 100% SLA compliance for timely delivery of services. - Provided ongoing user support, improving end-user satisfaction by 22% based on feedback. - Configured disaster recovery systems, ensuring complete business continuity during IT disruptions. - Provided remote support, solving 90% of user issues within the first contact resolution (FCR) metric. - Led the setup of a Network Operations Center (NOC), improving real-time system monitoring efficiency. - Repaired and recovered from hardware and software failures, resolving 98% of incidents within 24 hours. - Managed email accounts for 100+ staff using Exchange Server, ensuring 99% uptime for communications. - Managed and supported corporate applications, i
  • N
    Systems Support Specialist (Installation of Servers and Microsoft Licenses)
    Nigeria Electricity Regulatory Commission Abuja
    Dec 2017 - Apr 2018 (5 months)
    • Supervised the supply, Installation and Configuration of Lenovo Servers, Storage and SAN switches • Configured Storage Area Network for the commission • Involved in the configuration of Windows Server 2016 (Installation and Configuration of Active Directory Domain Services, DNS, DHCP and File Share Services) • Managed user accounts and computers in the Active Directory Domain Environment. [ Reset forgotten password for users, Activate user accounts] • Configured Information Rights management Services for protection of intellectual documents and emails on Exchange online plan 1
  • N
    Technical Upgrade of the National Call Centre on HIV/AIDS and Other related Diseases
    National Agency for the Control of AIDS
    Sep 2017 - Mar 2018 (7 months)
    • Deployed, Installed and configured Servers (Generation 8 HP Servers) • Responsible for Installation and configuration of Windows Server 2016 [Active Directory, DNS, DHCP] • Responsible for the Management of user accounts and computers in the Active Directory Domain Environment. [ Reset forgotten password for users, Activate user accounts] • Directly involved in the upgrade of Windows desktop environment from Windows 7 to windows 10. • Carried out deployment of Client-Server Version of ESET antivirus on 40 workstations and 3 Servers. • Responsible for the deployment, Installation and Configuration of Mikrotik Cloud Core Router [for provision of Internet service to the call center] • Responsible for the Installation and Configuration of Cis
  • M
    Systems Support Engineer
    Management Edge Limited
    Oct 2014 - Jul 2019 (4 years 10 months)
    - Wrote 15+ technical proposals, contributing to 10% business growth in project bids. - Installed and maintained computer systems, improving clients' operational uptime by 29%. - Provided remote and onsite troubleshooting for 100+ client issues, resolving 95% within 48 hours. - Trained 50+ users on IT systems, increasing user competency and reducing support requests by 18%. - Performed regular system maintenance, reducing client downtime by 22% across various client sites. - Managed backup systems for NACA, ensuring secure and consistent data storage with zero data loss. - Managed the installation and configuration of servers for NERC, resulting in a 100% functional system. - Configured 10+ Local Area Networks, improving internal communicat
Education verified_user 0% verified
  • U
    Bachelor of Science - BS, Physics
    University of Agriculture Abeokuta
    Jul 2007 - Jan 2012 (4 years 7 months)