Customer service Representative
Teleperformance
Jan 2019 - Dec 2021 (3 years)
• Managed High- Volume Inbound Calls, Emails, Chats effectively prioritizing issues to ensure suift resolution and Minimize hold times for customers. -Effeciently processed customer Orders, returns, exchanges, and Refunds according to established guidelines while maintainting accuracy and thorougness. -Learned and adapted quickly to new technology and software application. -Self motivated, with a strong sense of personal responsability. - Utilised advanced Knowledge of products and services to provide accurate information to customers while upselling when appropriate. -Enhanced Customer satifaction by addressing and resolving complex inquiries.
