Heitor Jeremias Bezerra da Silva Ribeiro
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Heitor Jeremias Bezerra da Silva Ribeiro

Heitor Jeremias Bezerra da Silva Ribeiro

About

Detail

Support Engineer | Software Developer | Python (3.11+), Java, Docker & Linux | Troubleshooting N2/N3 & Automation
São Paulo, State of São Paulo, Brazil
Contact Heitor regarding: 
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Full-time jobs
Starting at USD900/month

Timeline

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Résumé

Jobs verified_user 50% verified
  • Liferay
    Support Engineer verified_user Verified experience
    Liferay
    Jan 2025 - Dec 2025 (1 year)
    As a Support Engineer, I provided comprehensive technical support and troubleshooting for complex software environments to ensure high system availability and user satisfaction. I collaborated closely with development teams to implement and maintain API integrations, streamlining data flow between systems and enhancing overall product functionality. Furthermore, I leveraged my understanding of the business landscape to communicate the value of PaaS and SaaS offerings to customers, effectively qualifying leads and supporting the sales team in demonstrating the strategic advantages of our service models.
  • Desk Manager
    Assistente de Suporte ao cliente jr
    Desk Manager
    May 2023 - Oct 2024 (1 year 6 months)
    Assistente de Suporte ao cliente jr Responsável por fornecer atendimento ao cliente de alta qualidade, garantindo a resolução eficiente de problemas e a satisfação do usuário. Atuei no suporte técnico de primeiro nível, identificando necessidades, esclarecendo dúvidas e oferecendo soluções personalizadas. Colaborei ativamente com a equipe de vendas, identificando oportunidades de negócio durante o atendimento para converter tickets em novas oportunidades comerciais. Além disso, gerenciei a integração de APIs para clientes que necessitavam conectar seus sites ao nosso sistema de gestão de tickets, conduzindo todo o processo de implementação técnica para garantir a integração bem-sucedida e facilitar a aquisição de novos clientes.
Education verified_user 0% verified
  • FICR Faculdade Católica Imaculada Conceição do Recife
    Ensino Superior, Análise e Desenvolvimento de Sistemas
    FICR Faculdade Católica Imaculada Conceição do Recife
    Jan 2024 - May 2026 (2 years 5 months)
  • A
    Curso, Programação em JAVA
    ADMTEC
    Jan 2022 - Dec 2022 (1 year)
  • I
    Formação, Programação em Python, Java e Soft Skills.
    Instituto Aliança
    Jan 2022 - Dec 2022 (1 year)
    Ministrado pelo Instituto aliança, financiado pela Lenovo, Forge, dentre outras empresas, tendo o certificado reconhecido pela UPE.
  • E
    Escola Ministro Jarbas Pássarinho
    Escola Ministro Jarbas Pássarinho
    Jan 2017 - Dec 2021 (5 years)
Projects (professional or personal) verified_user 0% verified
  • N
    Eclipse Account Manager
    No Organization
    Jan 2025 - Current (1 year 6 months)
    Its an account-manager site for a game that i play, i've build it from its core to the live website, build api's, websockets, webhooks, everything.
  • C
    Cadatah
    Cadatah
    May 2023 - Current (3 years 2 months)
    Cadatah.com is my personal project, a comprehensive virtual calendar and management ecosystem tailored for barbers and various micro-service providers. The platform allows users to share custom scheduling links with clients, manage service bookings, track financial income, and fully personalize their business website. It has been fully developed by me, including the architecture and implementation of all backend APIs. - Leveraged advanced API integration to build a seamless connection between the scheduling interface and the core service management system, ensuring efficient data flow and reliable performance. - Acted as the primary owner and sales lead for the project, successfully acquiring and managing a significant client base in the l