P
Pedro Henrique Gonçalves da Silva
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Paulista, Pernambuco, Brazil
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Full-time jobs
Résumé
Jobs
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Associate Customer Support EngineerLiferayJul 2024 - Current (2 years)Managed a queue of reported issues, collaborating closely with cross-functional teams to ensure timely resolution. Configured multiple environments daily to replicate customer issues, enhancing troubleshooting efficiency. Created and maintained comprehensive internal and public-facing documentation, streamlining the support process. Acquired GitHub, showcasing strong community Implemented a robust ETL pipeline utilizing Python and AWS SDK, enabling seamless data extraction and storage for analysis.- Technical Support SpecialistPlaysonSep 2023 - Jul 2024 (11 months)Analyzed and resolved technical issues while maintaining high standards of customer service. Conducted integration protocol testing and provided valuable feedback to enhance product features. Achieved a customer satisfaction rating of over 90% through consistent and effective problem-solving.
Education
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- Associate Degree in Systems Analysis and DevelopmentUninassauJan 2023 - Jan 2025 (2 years 1 month)
Projects (professional or personal)
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- SSpotify Data ETL Project
- YYoutube Analysis with AWS