Diego José Castro Jaco

Diego José Castro Jaco

About

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Executive Assistant
San Salvador Department, El Salvador
Contact Diego regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour

Timeline

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Job

Résumé

Jobs verified_user 25% verified
  • K
    Kitchen Design public Remote experience
    Jul 2024 - Current (1 year 10 months)
    In this role, I provided remote executive and operational support for a U.S.-based kitchen design company. I managed high-volume inbox communications, supervised installation timelines for 10+ projects weekly, processed payroll and client payments, and coordinated between sales, design, and installation teams to ensure smooth project execution. I implemented structured follow-ups to reduce invoice delays and maintain organized digital records. I also utilized Microsoft Excel and CRM tools to track financial and operational data, ensuring leadership maintained visibility over ongoing projects. Additionally, I updated client information and reviewed files within our CRM system, Salesforce, which enhanced our client relationship management pro
  • V
    Case Manager public Remote experience
    VIA Counseling Services
    Sep 2023 - Current (2 years 8 months)
    As a Case Manager supporting immigration-related evaluations, I managed 80+ cases annually in a fully remote environment. I coordinated communication between clients, attorneys, and psychologists to ensure timely documentation and compliance. I maintained organized digital case systems with zero documentation errors and handled 50+ daily emails while keeping response times under 24 hours. I also prepared intake documentation, safeguarded confidential client information in compliance with HIPAA standards, and supported leadership with operational coordination when needed. Additionally, I utilized a Candidate Relationship Management (CRM) system to effectively track files and documents for clients, ensuring that personal information was consi
  • E
    Virtual assistant - Insurance advisor public Remote experience
    Eagle Insurance
    Jan 2022 - Feb 2023 (1 year 2 months)
    As a Virtual Assistant and Insurance Advisor, I managed administrative workflows, client follow-ups, and CRM organization for two companies simultaneously. I generated and tracked leads, conducted structured follow-ups to improve client retention, and coordinated appointments through Zoom and Microsoft Teams. I strengthened internal communication using Slack and maintained accurate digital documentation. This role strengthened my multitasking ability, CRM management skills, and client communication expertise in a fast-paced environment. Additionally, I supported B2B and B2C client acquisition efforts by effectively managing leads and assisting in proposal coordination for long sales cycle insurance products, which enhanced my understanding
  • S
    Back-Office Account Coordinator verified_user Verified experience
    Superior Uniform GroupHPI Direct
    Jul 2018 - May 2021 (2 years 11 months)
    In this role as a Back-Office Account Coordinator, I managed high-volume customer communications, tracked order fulfillment, and maintained accurate CRM records to ensure operational efficiency. I coordinated with customers and internal departments to resolve issues promptly and maintain client satisfaction. Additionally, I supported executive-level scheduling using Google Calendar and SAP, maintaining structured workflows and organized documentation systems. My responsibilities required strong multitasking, attention to detail, and professional communication skills. I utilized candidate relationship management (CRM) systems to update company information and track orders effectively, ensuring seamless operations and enhancing overall produc