Senior System Integration Manager verified_user
Verified experience
Ribbon Communications
Apr 1998 - Feb 2024 (25 years 11 months)
• Service Delivery Manager for Engineering and System Integration Professional Services for Network Transformation Business. Annual Revenue Collection in Professional Services $70M USD. • Deployment Coordination, including Services Quoting, Budget Planning, Staffing, Third-Party Vendors Management, Customer Acceptance, Data warehouse, Quality Audits, Migrations, SW Upgrades, Scope of Work Definition & Management, Assisted Operations for Caribbean and Latin America Customers (average 50 projects per year = $10M USD per year). • Develop local suppliers to support remote locations (savings gain $120K USD per year). • Customer Service & Technical Support on Critical Cases including Loss of traffic on live Networks and/or emergency Recovery.