Zuriel Vazquez Ventura

Zuriel Vazquez Ventura

About

Detail

Mexico
Contact Zuriel regarding: 
groups
Networking

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Aventus LLC
    Operations Supervisor
    Aventus LLC
    Oct 2023 - Current (2 years 9 months)
    Supervised and led international teams, enhancing performance across gaming, retail, and healthcare accounts. Managed and coordinated teams in Mexico, Kenya, and the Philippines, ensuring seamless collaboration. Developed and implemented coaching strategies, leveraging business intelligence tools to track KPIs. Scaled an account from 2 to 30 agents, driving substantial revenue growth and maintaining high client satisfaction.
  • G
    Customer Service Representative
    Grupo Telvista S.A de C.V
    Apr 2023 - Oct 2023 (7 months)
    Managed high-volume inbound calls for a leading car rental company, addressing billing issues and general inquiries. Delivered exceptional customer service, ensuring customer satisfaction by resolving complex billing discrepancies and providing accurate information. Utilized strong problem-solving skills to address and resolve customer concerns efficiently and effectively. Maintained detailed and accurate records of customer interactions, ensuring compliance with company policies and procedures. Consistently met performance metrics, including call handling time, CSAT and first call resolution.
  • A
    Operations Manager
    AZVA Ingenieria Mexico, SAPI de CV
    Sep 2019 - Mar 2023 (3 years 7 months)
    Managed and led the office team, overseeing daily operations and ensuring smooth workflow. Handled all aspects of purchases, accounting, and billing processes, ensuring accuracy and compliance. Directed corporate sales efforts, developing strategies to target businesses and government clients. Increased ROI by 150% in the final year of tenure. Coordinated with vendors and suppliers to ensure timely and cost-effective procurement of security systems, computers, and accessories. Fostered strong relationships with key clients, leading to repeat business and increased customer satisfaction. Analyzed financial data to make informed decisions and drive profitability. Ensured compliance with industry standards and regulations, maintaining high-qua
Education verified_user 0% verified
  • U
    High School Diploma
    Universidad La Salle Pachuca