Zulma Jazmin Ruiz Gomez Senior Customer Service Supervisor

Senior Customer Service Supervisor

Optum

Oct 2021 - Current (4 years 11 months)

• Supervise groups of 15-20 agents, making sure i provide all of the needed tools for them to be able to perform at their best. • Create and execute action plans, based on behaviors, to increase performance and commitment. • Provide feedback and coaching to a team of employees with the objective to improve performance. • Experience in campaign ramps with ability to deliver results and drive improvement on new projects. • Operate with a strong work ethic, professionalism, and the ability to work under pressure. • Lead with excellent magement and entrepreneurial skills. • Schedule daily tasks based on immediacy and importance.

Team Manager

Sutherland Global Services

Jun 2021 - Oct 2021 (5 months)

• Supervise groups of 15-20 agents, making sure i provide all of the needed tools for them to be able to perform at their best. • Create and execute action plans, based on behaviors, hhto increase performance and commitment. • Provide feedback and coaching to a team of employees with the objective to improve performance. • Experience in campaign ramps with ability to deliver results and drive improvement on new projects. • Operate with a strong work ethic, professionalism, and the ability to work under pressure. • Lead with excellent magement and entrepreneurial skills. • Schedule daily tasks based on immediacy and importance.

Coach

Sitel

Jul 2018 - Jun 2021 (3 years)

• Supervise groups of 15-20 agents, making sure i provide all of the needed tools for them to be able to perform at their best. • Create and execute action plans, based on behaviors, to increase performance and commitment. • Provide feedback and coaching to a team of employees with the objective to improve performance. • Experience in campaign ramps with ability to deliver results and drive improvement on new projects.

Customer service Representative

Sitel

Oct 2017 - Jul 2018 (10 months)

• Worked to achieve high customer satisfaction rates by providing optimal customer service. • Provided superior customer service to clients by addressing all questions and concerns. • Built a strong working knowledge of the company procedures and protocols.

Receptionist / student Advisor

International House Bogotá

Jul 2016 - Apr 2017 (10 months)

• Served as a Student Advisor, helping students to more clearly define and follow their academic path. • Was in charge of selling language courses to locals and foreigners, I would also form the groups for them to start classes

Receptionist

International House Bogotá

Nov 2015 - Jul 2016 (9 months)

Provide customer service to students I was in charge of opening and closing the school, I supported the administrative and academic area.

Zulma Jazmin Ruiz Gomez

About

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