Zoroastro Ulises Nambo Punzo

Zoroastro Ulises Nambo Punzo

About

Detail

Fue a Instituto tecnologico de ocotlan
Jalisco, Mexico
Contact Zoroastro regarding: 
Flexible work
Starting at USD7/hour
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Timeline

work
Job

Résumé

Jobs verified_user 20% verified
  • H
    Production Support L2 SQL verified_user Verified experience
    HCL
    Mar 2023 - Dec 2024 (1 year 10 months)
    • Solve requests from clients • Management using SERVICE NOW. • Analysis of the request • Get in touch with the client by phone or e-mail. • Solve incidents using query's • Provide solution by the use of SQL • Java Support
  • Tata Consultancy Services
    Communication specialist, Transmission
    Tata Consultancy Services
    Feb 2020 - Mar 2023 (3 years 2 months)
    • Solve requests from clients • Management using SERVICE NOW. • Analysis of the request • Get in touch with the client by phone or e-mail. • Rise, close, change transmissions • Investigate transmissions in case of change
  • Tata Consultancy Services
    Mainframe IT Support LATAM
    Tata Consultancy Services
    Mar 2019 - Feb 2020 (1 year)
    ⚫ Monitoring of applications ⚫ Application troubleshooting. ⚫ Incident analysis. ⚫ Incident resolution. ⚫ Incident management using SERVICE NOW. ⚫ Remote support. ⚫ Batch processing ⚫ Java Support
  • Tata Consultancy Services
    L1 Production Support GRB
    Tata Consultancy Services
    May 2018 - Mar 2019 (11 months)
    ⚫ Monitoring of applications used in bank branches. ⚫ Incident analysis. ⚫ Incident resolution. ⚫ Incident management using SERVICE NOW. ⚫ Application trouble shooting. ⚫ Ticket assignment. ⚫ Batch processing
  • C
    Computer Systems Engineer
    Aug 2010 - Jul 2016 (6 years)