Zizipo Ntuma Logistics Specialist

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Squad Expert (OVO ENERGY)

Huntswood CXP

Mar 2023 - Current (3 years 3 months)

As a Squad Expert at OVO Energy, I was responsible for managing prepayment general enquiries, conducting call listening and coaching sessions, and addressing customer complaints effectively. My role involved emergency bookings and floor walking to ensure smooth operations, alongside performing call audits and capturing essential data to monitor team performance. I utilized my communicative competence and organizational skills to enhance customer support and improve customer satisfaction. Additionally, I leveraged my proficiency in Microsoft 365 for efficient data management. While outbound calls were not a primary focus, I did engage in promoting smart meters through soft sales, which contributed to customer engagement and care, demonstrati
Customer service Advisor (British Gas)

Capita

Jun 2020 - Jan 2023 (2 years 8 months)

Billing general enquiries Prepayment general enquiries Collections Tariff change Complaints Web chat
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Call centre Customer service technical support

Hertz Car Rentals

Apr 2018 - May 2019 (1 year 2 months)

As a Call Centre Customer Service Technical Support representative, I was responsible for troubleshooting hardware and software issues while providing exceptional technical support to customers. I managed customer queries in a timely and professional manner, ensuring that each interaction contributed to a positive customer experience. My role involved developing and maintaining strong customer relationships, which was essential for fostering customer engagement and satisfaction. Although sales was not a primary focus, I utilized my understanding of customer needs to identify opportunities for upselling and enhancing service delivery, ultimately contributing to customer satisfaction improvement. My strong communicative competence, combined w

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Zizipo Ntuma

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