Zeal Favour

U

Social Worker

Umuebu Neighborhood Outreach

Sep 2024 - Jan 2025 (5 months)

- Monitored and evaluated intervention outcomes using case documentation, surveys, and progress reviews. - Educated clients about mental health resources and guided them through treatment access. - Worked alongside community providers to ensure continuity of care across support systems. - Built rapport with individuals from underserved communities to foster trust and engagement. - Utilized press release writing skills to effectively communicate and raise awareness about community programs and advocacy efforts, drafting clear and impactful statements for public consumption and collaborating on newsletters and written materials shared with stakeholders and the media. This dual role as a communicator and advocate enhanced my ability to eng

U

Counselor

University of Benin Counseling Unit

May 2024 - Aug 2024 (4 months)

– Led individual and group therapy sessions for students experiencing academic and personal stressors. – Designed personalized care plans based on psychological assessments and student feedback. – Collaborated with cross-functional care teams to address complex student needs holistically. – Documented session notes, treatment plans, and progress to maintain regulatory compliance. – Utilized public relations skills to effectively communicate with clients, families, and the broader community, ensuring a professional representation of the organization. This involved building trust through clear, empathetic, and respectful communication, facilitating outreach programs, responding to concerns, and collaborating with other professionals while

B

School Counselor

Bethany Christian Academy

Sep 2023 - Dec 2023 (4 months)

– Facilitated group discussions on bullying, peer pressure, and self-esteem to promote healthy behavior. – Provided academic and career advising, aiding students in aligning goals with performance. – Initiated referrals to external providers for mental and medical care as needed. – Collaborated with faculty to craft individualized behavior support strategies.

Z

Customer Service Representative

Zemora

Jul 2022 - Current (3 years)

- Resolved 50+ daily customer inquiries and complaints via phone, email, and social media, improving satisfaction scores by 20%. - Maintained up-to-date CRM records with 100% accuracy, enabling tailored customer support experiences. - Collaborated with internal teams to relay customer feedback and optimize product knowledge sharing. - Surpassed daily service quotas through efficient multi-system navigation and empathetic problem-solving. - Managed company social media messages, reducing average online response time by 35%. - Additionally, contributed to drafting customer-facing announcements during service updates and policy changes, enhancing communication clarity and ensuring alignment with the company’s tone and values, which parall

R

Virtual Assistant

Radiation Feed Limited

Jun 2022 - Jul 2024 (2 years 2 months)

- Provided administrative support for executives by managing calendars, booking travel, and fielding emails. - Created and formatted documents and reports using Microsoft Office Suite to aid internal operations. - Conducted in-depth web research to support business initiatives and delivered weekly findings summaries. - Built long-term client relationships, achieving consistent positive feedback on reliability and communication. - Additionally, supported media relations and public relations efforts by coordinating communication between clients and media outlets, drafting and proofreading press releases, and managing media contact lists. - Assisted in scheduling interviews, monitoring media coverage, and ensuring timely dissemination of

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Zeal's behavioral traits
Zeal's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.