Yvone Grace Aday

MARKET MANAGER

Archipelago International

Aug 2023 - Current (2 years 11 months)

Developed and nurtured relationships with key hotel decision-makers, including General Managers and Revenue Managers, to deliver tailored technology solutions. Provided strategic guidance to enhance hotel operations, optimize revenue, and improve distribution through Opera PMS and various channel managers. Identified and secured new hotel clients through market research and strategic negotiations, leveraging technical knowledge of hotel systems. Conducted market research and competitor analysis to refine sales strategies, focusing on increasing visibility and bookings across distribution channels. Tracked performance metrics to ensure strategies were aligned with market needs, adjusting plans as necessary to optimize positioning. Represente

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RESERVATIONS AND DATABASE COORDINATOR

GoWest Tours

Apr 2023 - Feb 2024 (11 months)

Managed inventory, rates, and availability across multiple online platforms, ensuring alignment with hotel systems and distribution channels. Oversaw supplier contracts and ensured smooth data integration into the central system. Handled rate adjustments, blackout dates, and booking confirmations to maintain consistent service levels and revenue management. Negotiated better terms with suppliers to ensure optimal inventory management and distribution strategy. Worked with online platforms and managed updates to enhance the website's functionality, improving user experience and driving bookings. Provided exceptional support, resolving customer inquiries with professionalism, while managing urgent situations as needed.

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RESERVATIONS SUPERVISOR

Cauayan Island Resort

Nov 2019 - Mar 2021 (1 year 5 months)

Processed reservations through multiple channels using Opera PMS and ensured accurate room assignments and availability. Coordinated with external booking engines to ensure updated rates and availability were reflected on partner sites. Conducted arrival checks and ensured reservations were correctly set up for a seamless guest experience. Generated daily booking reports and forecasts, supporting revenue management efforts to maximize occupancy.

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RESERVATIONS OFFICER

DIAMOND HOTEL PHILIPPINES

Mar 2016 - Jan 2017 (11 months)

Managed reservations from OTAs through Opera PMS, ensuring seamless data synchronization across channels. Handled group bookings, providing custom solutions for corporate and travel accounts using channel management tools. Verified reservation details and provided exceptional customer service to ensure guest satisfaction.

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RESERVATIONS AND TICKETING OFFICER

Genting Philippines Holdings Ltd.

May 2013 - Feb 2016 (2 years 10 months)

Managed hotel reservations across seven properties within Resorts World Sentosa Singapore, utilizing Opera PMS and channel managers to maintain accuracy and efficiency. Processed ticket sales and coordinated guest services, including transportation and special requests. Assisted with managing reservations through external booking channels, ensuring consistency in availability and pricing. Provided comprehensive support to VIP casino members, ensuring smooth reservations and tailored guest experiences. Trained new hires on the effective use of hotel management and distribution systems.

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