Yoselin Yoana Ramirez Ramirez

Yoselin Yoana Ramirez Ramirez

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Detail

Executive Assistant / Virtual Assistant
Guatemala, Guatemala
Contact Yoselin regarding: 
work
Full-time jobs
Starting at USD12/hour
Flexible work
Starting at USD10/hour
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Timeline

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Résumé

Jobs verified_user 0% verified
  • V
    Virtual Administrative Assistant public Remote experience
    Visa Express
    May 2025 - Apr 2026 (1 year)
    As a Virtual Administrative Assistant at a firm specializing in immigration consulting for Guatemalans, I play a key role in ensuring smooth operations. I handle the management of calendars and coordinate appointments for both embassy visits and for the CEO. In addition, I am responsible for accurately completing and managing various forms, ensuring all documentation is precise and timely. My role also involves supporting the team and ensuring effective communication and organization within the office. I utilize WhatsApp for customer support, efficiently communicating with clients to schedule appointments with the CEO, which enhances timely coordination and ensures smooth communication for all parties involved. Furthermore, I manage databas
  • IntouchCX
    Medical Video Remote Interpreter
    IntouchCX
    Dec 2024 - Nov 2025 (1 year)
    As a dedicated Medical Video Remote Interpreter, I specialize in facilitating accurate and empathetic communication between healthcare providers and patients with limited English proficiency. My role involves interpreting complex medical terminology, ensuring clarity and cultural sensitivity in high-stakes environments, such as consultations, diagnoses, and emergency care. I am committed to bridging language barriers to promote equitable access to healthcare, patient empowerment, and understanding. With a strong foundation in medical terminology and confidentiality standards, I thrive in fast-paced situations that demand precision, adaptability, and professionalism. Additionally, I effectively manage data entry tasks by collecting essential
  • LanguageLine Solutions
    Medical Interpreter
    LanguageLine Solutions
    Oct 2024 - Dec 2024 (3 months)
    As a Medical Interpreter, I provided essential language interpretation services to Limited English Proficient (LEP) patients, ensuring clear communication between patients and healthcare providers. My role involved not only interpreting medical information but also assisting patients with call handling for scheduling appointments, including follow-ups and new patient visits, which enhanced overall customer service and support. I utilized my skills in medical translation and communicative competence to facilitate effective interactions, while also drawing on my experience in mental health care to address sensitive topics with empathy and professionalism. Additionally, I maintained accurate records and documentation, which, while not my prima
  • HCLTech
    Customer Support and Appointment Setter- Pearson VUE
    HCLTech
    May 2023 - Sep 2024 (1 year 5 months)
    Appointment setter for both online and in-person test-takers for Pearson VUE. Trained to assist test-takers that need special accommodations. Offering technical assistance for online test-takers. Trained as a Help desk agent with the ability to override policies on unforeseen circumstances or to apply One-Time courtesy, as well handling escalation calls.
  • HCL Technologies
    Chatter
    HCL Technologies
    Apr 2020 - May 2023 (3 years 2 months)
    As a Chatter, I excelled in a fast-paced customer service environment by effectively managing high chat volumes and sharing knowledge and best practices with new team members. I provided technical assistance to test-takers in real time by offering troubleshooting steps and resolving scheduling conflicts for both online and in-person testing for Pearson. My role also included greeting and proctoring online test-takers for various programs and certifications. Additionally, I utilized Discord for internal decision-making processes, which enhanced team communication and collaboration, further supporting my ability to deliver exceptional customer service and technical assistance.
  • HCLTech
    Tax Analyst - Xerox Corporation
    HCLTech
    Nov 2018 - Apr 2020 (1 year 6 months)
    As a Tax Analyst at Xerox Corporation, I was responsible for revising invoices to ensure accurate tax calculations in compliance with state laws and handling tax inquiries via e-mail. Additionally, I scheduled weekly meetings with my supervisor to provide updates on the latest changes in Sales Tax calculations for key clients, ensuring that our team remained informed and responsive to any necessary adjustments. This proactive communication helped maintain clarity and alignment within the department, ultimately enhancing our service delivery to clients. I also utilized my productivity management skills to identify and resolve tax calculation issues, ensuring accuracy and compliance. By managing these corrections while adhering to a strict bi
  • HCLTech
    Customer Support Agent - Xerox Corporation
    HCLTech
    Jul 2017 - Nov 2018 (1 year 5 months)
    Inbound call handling, resolving billing inquiries, payment processing. Part of the E-support Pilot (technical support for Xerox Website) Part of the fun @ Work committee to increase employees engagement Collaboration with Invoice and Contract BCI department, e-mailing customers their invoices or contracts when requested.
  • Alorica
    Team Leader - T-Mobile
    Alorica
    Nov 2015 - Dec 2016 (1 year 2 months)
    As a Customer Care Team Lead at T-Mobile, I handled escalated calls by applying strong negotiation and problem-solving skills to reach satisfactory agreements with customers. I used AVAYA CMS to efficiently generate real-time Average Handle Time (AHT) reports, supporting informed decision-making. Additionally, I monitored calls to identify areas of improvement and provided feedback through one-on-one coaching sessions. I also coordinated individual meetings with other team leaders, during which the manager shared KPI performance insights and feedback, fostering team-building activities and strengthening overall team cohesion. Furthermore, I utilized WhatsApp for conducting one-on-one feedback sessions with my agents, reviewing their weekly
  • Alorica
    Customer Support Agent - T-Mobile
    Alorica
    May 2015 - Nov 2015 (7 months)
    As a Customer Support Agent at T-Mobile, I provided exceptional assistance through technical support, billing inquiries, and account management, ensuring a seamless experience for customers. I effectively handled calls, utilizing my skills in call handling and technical support to resolve issues promptly. In addition to my primary responsibilities, I took on temporary roles as a trainer, production floor support, and team leader, which ultimately led to my promotion. My experience also included coordinating package deliveries and handoffs, which enhanced my organizational skills and attention to detail, further contributing to efficient customer service operations.
Education verified_user 0% verified
  • Universidad de San Carlos de Guatemala
    Psychology
    Universidad de San Carlos de Guatemala
    Jan 2022 - Current (4 years 5 months)
  • Universidad Mariano Galvez
    Systems engineering
    Universidad Mariano Galvez
    Feb 2016 - Jul 2017 (1 year 6 months)
  • C
    Computer Science and Graphic Design Bachelor
    Colegio Bilingüe Lehnsen Roosevelt
    Jan 2014 - Oct 2015 (1 year 10 months)
Projects (professional or personal) verified_user 0% verified
  • Athena Executive Assistants
    Executive Assistant Training public Remote experience
    Athena Executive Assistants
    May 2026
    Underwent an Executive Assistant training program focused on calendar management, inbox management, travel coordination, and executive support. Strengthened skills in prioritization, risk assessment, and executive readiness. Successfully prepared to provide high-level administrative support to C-level executives.