Yiseth cera Orozco Customer service agent, virtual assistant, customer success

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Customer Support & Product Operations Specialist

Xtendo Group | BPO

Feb 2026 - Current (5 months)

Manage client requests through a ticketing system, ensuring timely and accurate resolution • Create, update, and maintain detailed product records, ensuring data accuracy across multiple system fields • Perform quality control reviews to verify completeness, consistency, and compliance before product publication • Identify and resolve system or data discrepancies by investigating root causes • Handle multiple requests simultaneously while following structured workflows and internal guidelines

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Customer Experience Specialist – Social Media (Freelance)

Mindy Support, Il Makiage Campaign

Oct 2025 - Apr 2026 (7 months)

Customer service specialist with experience in WhatsApp and social media support. Fast, clear, and solution-oriented communication to ensure a great customer experience. • Handled customer interactions through social media channels, providing prompt and effective support. • Supported call management tasks by responding to inquiries, escalating urgent cases, and maintaining clear communication records for efficient follow-up, ensuring seamless customer journeys across multiple touchpoints. • Leveraged WhatsApp Business for direct customer communication and support, fostering strong customer relationships. • Utilized expertise in social media platforms to manage customer queries, resolve issues, and enhance brand perception. • Applied strong

Customer Success Specialist

Peak Support

Nov 2024 - Oct 2025 (1 year)

- Resolved complex customer inquiries across multiple e-commerce platforms, including issues with orders, account management, billing, and technical troubleshooting. - Provided high-quality support in skincare product sales and education, offering personalized guidance on routines, ingredients, and product use to improve satisfaction and retention. - Served as a Client Success Specialist for 24 Hour Home Care, building compassionate, trust-based relationships with clients and families while coordinating and following up on care services. - Utilized CRM platforms and internal tools to efficiently manage and document interactions across phone, live chat, and email in a fast-paced, remote environment. - Demonstrated empathy, adaptability, and

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Customer Service Representative - Heavy Bulky Services, Retail & SDS Resolution

Amazon Operations Colombia

Jun 2022 - Aug 2024 (2 years 3 months)

Resolved complex customer issues related to large-item deliveries (e.g., tracking, damages, returns), ensuring timely and satisfactory outcomes. Delivered high-quality support via phone and email while maintaining compliance with Amazon policies. Used internal tools to track orders, issue refunds, and provide real-time updates to customers. Achieved high customer satisfaction scores and positive feedback for empathy, patience, and problem-solving. • Managed high-volume customer interactions, effectively coordinating delivery appointments and rescheduling orders as needed to ensure optimal timing and availability for customers. • Maintained accurate case documentation and provided timely follow-ups in a fast-paced environment to support eff

Yiseth cera Orozco

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