Yeixon Pino

Yeixon Pino  new_releases

About

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ANALISTA | CUSTOMER EXPERIENCE |
Lima, Callao Region, Peru

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 13% verified
  • M
    CUSTOMER SERVICE REPRESENTATIVE
    MIL MUJERES,
    Mar 2024 - Current (2 years 8 months)
    Provide phone support and address inquiries from individuals interested in the organization's services. Assist and update clients on their legal cases. Process and record client payments for services rendered. Prepare daily management reports and maintain organized digital documentation for clients. Coordinate and conduct eligibility interviews for visas, collecting relevant documentation and forwarding it to attorneys for evaluation. Make calls to clients to provide information and updates on their case status.
  • Mil Mujeres Legal Services
    CUSTOMER SERVICE REPRESENTATIVE public Remote experience
    Mil Mujeres Legal Services
    Mar 2024 - Current (2 years 8 months)
    Provide phone support and address inquiries from individuals interested in the organization's services..
    Assist and update clients on their legal cases.
    Process and record client payments for services rendered.
    Prepare daily management reports on excel and maintain organized digital documentation for clients.
    Coordinate and conduct eligibility interviews for visas, collecting relevant documentation and forwarding it to attorneys for evaluation.
    Make calls to clients to provide information and updates on their case status.
  • Klimb
    CUSTOMER SERVICE ASSISTANT verified_user Verified experience public Remote experience
    Klimb
    Oct 2023 - Dec 2023 (3 months)
    Efficiently handle customer inquiries through channels such as email and online chat.
    Guide and support customers in their registration process on the platform, ensuring a seamless experience.
    Collaborate closely with other departments to provide accurate and timely information to customers.
    Draft notifications and update collection notes to keep customers informed.
    Responsible for uploading operations to be auctioned on the marketplace, ensuring proper presentation of each one.
    Send satisfaction survey emails and generate weekly management reports on excel and power bi, highlighting KPIs such as response time, volume of emails and chats handled, as well as types of queries addressed.
  • O
    CUSTOMER SERVICE ANALYST
    OLA & MONTAÑA,
    Sep 2022 - Jun 2023 (10 months)
    Management and supervision of various ecommerce channels.
    Monitoring the accurate entry of orders into the internal system (Retail Management System, Shopify, Oracle) for brands like The Box, DC Shoes, Quicksilver, DVK, RVCA, Lippi, Lee, Wrangler, Fox Racing, Roxy, Dunkelvolk, Reef, Champion.
    Training new stores in the process of handling web orders.
    Daily reporting on sales across all websites.
    Creation and execution of the customer journey map.
    Analyzing experience indicators and data from different internal sources to identify pain points in the customer experience.
    Ensuring the best experience and quality of customer service.
    Monitoring and analyzing the results of customer experience indicators in st
  • O
    CUSTOMER SERVICE AGENT
    OLA & MONTAÑA,
    Apr 2021 - Aug 2022 (1 year 5 months)
    Respond to inquiries and provide customer support via email and social media. Inform customers about order pick-up at retail locations. Coordinate with the legal department to address queries related to the complaint book and consumer protection agency (INDECOPI). Consolidate complaints regarding pending delivery orders. Report platform inconsistencies identified in the web system to the IT department. Provide support to stores in situations involving customers. Achievements: Effective collaboration with the legal department to address inquiries related to the complaints book and INDECOPI, ensuring regulatory compliance and customer satisfaction. Fostering a culture of teamwork by providing support to stores in customer-involved situations,
  • Teleperformance
    CUSTOMER SERVICE AGENT
    Teleperformance
    Jun 2019 - May 2020 (1 year)
    Provide customer service through chat and calls.
    Verify the status of orders and accounts..
    Offer support to stores in cases involving customers.
    Maintain contact with affiliates of the Glovo delivery application to provide assistance and resolve issues.
  • Subway
    STORE MANAGER
    Subway
    May 2016 - Jun 2017 (1 year 2 months)
    Daily supervision of staff.
    Daily and weekly inventory management.
    Sales and promotion strategies.
    Payroll calculation and sales bonuses.
    Coordination and monitoring of restaurant operations.
    Supervision of service provided.
    Interaction with suppliers and franchise auditors.
  • O
    OPERATIONS MANAGER
    OMERTÁ CUCINA & BAR,
    May 2015 - Dec 2015 (8 months)
    Opening and closing of the establishment according to the shift.
    Receive deliveries from suppliers and verify that the products received match the purchase order..
    Generate internal requisitions for areas requested by station chiefs.
    Ensure compliance with duties, presence, and schedules.
    Inspect infrastructure and movable assets.
Education verified_user 0% verified
  • C
    Administrative Assistant
    Consuelo Navas School of Arts and Crafts
    May 2015 - Jul 2015 (3 months)
  • C
    Administrative
    Consuelo Navas School of Arts and Crafts
    Jan 2015 - Jul 2015 (7 months)