Yeison Moreno Rodriguez

Technology Assets Manager

Ats Gestión Documental

Mar 2024 - Current (1 year 7 months)

Supervision and maintenance of the technology assets inventory. Implementation of tracking systems for asset usage and performance. Evaluation and optimization of technological resources. Management of the entire lifecycle of technology assets. Successes

Head of Management Systems and Technology

Ats Gestión Documental

Jan 2024 - Current (1 year 9 months)

Cloud Computing: I coordinate and manage services in Amazon Web Services (AWS), including creating IAM users for image migration and managing storage permissions and policies in S3. I am responsible for managing relationships with suppliers in key areas such as technology, telecommunications, hardware, and printers. Additionally, I handle requesting and evaluating quotations to ensure the acquisition of products and services that meet the company's requirements, optimizing both cost and quality. This includes negotiating terms and conditions, as well as ongoing collaboration with suppliers to ensure efficient and effective provisioning.

Lead Management Systems and Technology

Ats Gestión Documental

Jan 2024 - Current (1 year 9 months)

Cloud Computing: I coordinate and manage services in Amazon Web Services (AWS), including creating IAM users for image migration and managing storage permissions and policies in S3. I am responsible for managing relationships with suppliers in key areas such as technology, telecommunications, hardware, and printers. Additionally, I handle requesting and evaluating quotations to ensure the acquisition of products and services that meet the company's requirements, optimizing both cost and quality. This includes negotiating terms and conditions, as well as ongoing collaboration with suppliers to ensure efficient and effective provisioning.

T

Desktop Support Analyst IT Operations LEVEL III

Teleperformance

Jan 2023 - Jan 2024 (1 year 1 month)

• Escalations and Documentation: I manage escalations for major outages and specific requests, providing clear documentation. demonstrating deep areas. Led a project to stabilize service indicators and request management, successfully increasing the effectiveness of incident and request handling from 63% to 97%. Implementation

T

Support Analyst IT Operations LEVEL III formations

Teleperformance

Jan 2023 - Jan 2024 (1 year 1 month)

• Escalations and Documentation: I manage escalations for major outages and specific requests, providing clear documentation. demonstrating deep areas. Led a project to stabilize service indicators and request management, successfully increasing the effectiveness of incident and request handling from 63% to 97%. Implementation

e

Desktop Support Analyst IT Operations LEVEL II

enero-3

Jan 2020 - Feb 2023 (3 years 2 months)

Equipment Troubleshooting: I resolve issues affecting the use of equipment by employees, ensuring the proper functioning of the company's digital infrastructure through specialized repairs.

e

Support Analyst IT Operations LEVEL II

enero-3

Jan 2020 - Feb 2023 (3 years 2 months)

Equipment Troubleshooting: I resolve issues affecting the use of equipment by employees, ensuring the proper functioning of the company's digital infrastructure through specialized repairs.

L

Agent RCCS NT4

Latcom S.A.

Feb 2018 - Sep 2019 (1 year 8 months)

Support for SMEs: I provide tailored technical assistance to meet the specific needs of SMEs, addressing particular challenges in their telecommunications systems.

Systems Analyst Internship.

Comestibles Italo S.A.

Dec 2015 - Jun 2016 (7 months)

Project Management under SCRUM CMMI Experience in implementing teamwork strategies under recognized methodologies such as SCRUM Expert in monitoring and evaluating information systems projects, ensuring alignment with quality and efficiency standards

Systems Analyst Internship formation

Comestibles Italo S.A.

Dec 2015 - Jun 2016 (7 months)

Project Management under SCRUM CMMI Experience in implementing teamwork strategies under recognized methodologies such as SCRUM Expert in monitoring and evaluating information systems projects, ensuring alignment with quality and efficiency standards

I

Inventory and Technology Assets Manager

Supervision and maintenance of the technology assets inventory. Implementation of tracking systems for asset usage and performance. Evaluation and optimization of technological resources. Management of the entire lifecycle of technology assets. Successes

Yeison Moreno Rodriguez

About

Detail

Timeline

Résumé