Yeison Alexander Sales Specialist | Virtual Assistant | Collections & Finance

Sales Advisor & Client Success Specialist – National Debt Relief (via Broadway Support Services)

National Debt Relief LLC

Aug 2024 - Jun 2025 (11 months)

In the sales department, I assisted clients in enrolling in personalized debt relief programs. I explained the process clearly, addressed concerns, and guided them through tough financial decisions. Later, in the client success team, I provided ongoing support to ensure client retention and satisfaction. This role required deep empathy, patience, and a full understanding of debt consolidation solutions.

Medical Appointment Setter & Calendar Coordinator – Cano Health (via Trueshore)

Cano Health

Feb 2024 - Jul 2024 (6 months)

I managed calendars for U.S.-based doctors and scheduled medical appointments for patients. This included verifying insurance (Aetna, Medicare, Medicaid), gathering medical info, and optimizing doctors’ daily schedules. It helped me gain a strong understanding of the U.S. healthcare system and taught me how to manage sensitive data with care.

Credit Card Support Representative – Goldman Sachs (via Alorica)

Alorica

Oct 2023 - Feb 2024 (5 months)

I assisted U.S. credit card holders with billing issues, payments, account access, and transaction disputes. Working with a brand like Goldman Sachs sharpened my attention to detail, compliance awareness, and ability to deliver calm, professional support under strict protocols.

Sales Closer & Collections Agent

One Park Financial

Jul 2021 - Aug 2023 (2 years 2 months)

At One Park, I offered capital advances to small and mid-sized U.S. business owners. I qualified leads, explained funding options, negotiated terms, and successfully closed deals—surpassing $500,000 in total advances in a single month. Later, I transitioned to the collections department (Mackenzie Capital), where I recovered overdue payments with professionalism and persistence, collecting over $100,000 in one month. These roles taught me how to handle pressure, build trust, and stay results-focused in high-stakes environments.

Billing & Technical Support Specialist– ADT (via TLC Associates)

ADT

Aug 2020 - Jun 2021 (11 months)

I assisted U.S. homeowners using ADT’s home surveillance systems. My role combined tech support with billing and account management. I was also responsible for explaining financing options and ensuring customers understood how their plan worked. I developed strong empathy and problem-solving skills while supporting clients with security concerns.

Technical Support & Mobile Sales Agent – Comcast (via Concentrix)

Comcast

May 2019 - Jul 2020 (1 year 3 months)

At just 18 years old, I joined Concentrix, where I supported Comcast's residential customers. I provided technical support for home internet services, troubleshooting connectivity issues, resetting modems and routers, and ensuring customers had a stable, high-speed connection. In addition to tech support, I handled billing inquiries and promoted Xfinity Mobile phone plans. My customer service consistently ranked among the best on the team, and I was named Employee of the Month for exceeding KPIs and selling over 30 mobile lines in a single month. This role gave me a strong foundation in both technical problem-solving and sales performance.

Yeison Alexander

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