Yazmin Lorena Acuña Peña

Yazmin Lorena Acuña Peña  new_releases

About

Detail

Virtual Assistant | Operations and Logistics Management | Technical Support Specialist & Device Protection Consultant at Verizon
Bogotá, Bogota, Colombia

Timeline

work
Job

Résumé

Jobs verified_user 40% verified
  • Verizon
    Technical Support Specialist & Device Protection Consultant
    Verizon
    Apr 2025 - Current (1 year 3 months)
    - Provided remote technical support to Verizon customers to resolve issues with electronic devices. - Coordinated appointments with technicians or physical stores based on the complexity of the case and the need for in-person assistance. - Managed device protection processes, including the sale of insurance for smartphones, laptops, tablets, headphones, and televisions. - Used remote diagnostic tools and CRM systems to document requests, follow up on cases, and escalate incidents when necessary. - Upsold additional services aligned with the customer's needs. - Handled logistics for the replacement or repair of insured devices, ensuring compliance with timeframes and company policies. - Additionally, leveraged my knowledge of Microsoft
  • Tiny Mile
    Logistics, Operations and Support Specialist verified_user Verified experience public Remote experience
    Tiny Mile
    Mar 2024 - Apr 2025 (1 year 2 months)
    - Supervision and optimization of logistics operations to ensure efficient order fulfillment. - Bilingual customer, restaurant, and driver support in order and request management. - Report preparation and analysis for order monitoring and issue resolution. - Data management and organization using tools like Notion. - Handling interactions and tracking incidents through the internal CRM and Zendesk. - Additionally, provided virtual assistance by managing schedules and emails, setting appointments, and entering data into CRMs for review, which enhanced overall operational efficiency and support across various departments. - Utilized SaaS (Software as a Service) platforms extensively to coordinate logistics and support delivery opera
  • P
    Community Manager
    Penya Gent Barcelonista de Bogotá
    Feb 2023 - Feb 2025 (2 years 1 month)
    As a Community Manager for Penya Gent Barcelonista in Bogotá, I passionately connect Barcelona fans through engaging content, fostering a vibrant online community. Leveraging social media platforms, I curate and share relevant updates, match highlights, and exclusive insights to enhance the fan experience. I facilitate discussions, address inquiries, and ensure a positive and inclusive environment for all members. Collaborating with local and global Barcelona supporters, I promote events, organize meet-ups, and amplify the club's presence. With a keen understanding of the football culture, I strive to unite and celebrate the shared passion for FC Barcelona among the diverse fanbase in Bogotá. Additionally, I utilize calendar management skil
  • General Nutrition Centers (GNC)
    Customer Success & Order Logistics Specialist (Bilingual) verified_user Verified experience public Remote experience
    General Nutrition Centers (GNC)
    Mar 2022 - Mar 2024 (2 years 1 month)
    - Provided bilingual assistance to store associates and customers via phone, chat, and email, ensuring quick and effective responses. - Coordinated issue resolution related to accounts, packages, and subscriptions, collaborating closely with Store Managers and logistics teams. - Focused on process optimization to enhance operational efficiency. - Offered product advisory services, providing personalized recommendations on supplements and nutrition, which contributed to increased customer satisfaction and loyalty. - Leveraged SaaS platforms daily to manage customer orders, process returns, and deliver bilingual support, utilizing cloud-based CRM and ticketing systems to track inquiries and ensure timely follow-ups. This approach helped m
  • Uber Technologies Inc
    Support and Logistics for Uber Drivers | Rebel UBER public Remote experience
    Uber Technologies Inc
    Sep 2020 - Mar 2022 (1 year 7 months)
    - Provided technical and logistical support to Uber Eats drivers through chat, email, and phone channels. - Utilized tools such as Salesforce, CRM, RIO, and Avaya to efficiently manage and document support requests. - Assisted with account activation, document verification, and resolution of issues related to payments, penalties, or platform access. - Coordinated delivery of materials and ensured proper logistics for onboarding new drivers. - Followed up on open cases, ensuring SLA compliance and a positive driver experience. - Collaborated with internal teams to resolve operational incidents and manage high-demand situations. - Additionally, I integrated appointment scheduling functions into my role, where I supervised operational ta