Yasser Ridwan Business Development Consultant

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Energy Management Consultant

CONSUMERS ENERGY INC.,

Jul 2024 - Current (1 year 11 months)

At Consumers Energy, we’re passionate about energy efficiency and sustainability. We offer a wide range of HVAC services aimed at helping homeowners save on energy bills and create eco-friendly homes. From solar panel installations to HVAC upgrades and energy-efficient appliances, we provide rebates and financing options to support these upgrades. Job responsibilities include: Conduct Energy Audits: Perform comprehensive energy audits and assessments to identify opportunities for improving energy efficiency in residential and commercial properties. Develop Customized Solutions: Create tailored energy management plans based on consumer behavior analysis, incorporating HVAC upgrades, solar panel installations, and energy-efficient applianc

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Business Development Consultant and Coordinator

RSTM Immigration

Jun 2024 - Current (2 years)

At RSTM IMMIGRATION, we are dedicated to providing expert guidance and support throughout the Canadian immigration process. Whether you're looking to study, work, or immigrate to Canada, our team of certified immigration consultants is here to help. Job responsibilities would include: Cold Outreach: Identifying new business opportunities through inbound, outbound and cold calling and prospecting to maximize sales. Personalized Immigration Guidance: Offering tailored advice and support to clients throughout their immigration journey, ensuring they understand all requirements and options available. Document Preparation and Submission: Assisting clients with the meticulous preparation, review, and submission of all necessary immigration doc

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Business Development Consultant

EITCARE,

Feb 2024 - Jul 2024 (6 months)

EITCARE has been pioneering IT Solutions for Over 12 Years in Canada, EITcare stands as a dynamic and leading force in the Canadian software development and IT infrastructure industry. We specialize in providing cutting-edge solutions, leveraging our deep expertise to drive innovation and success for businesses in Canada as well as internationally. Job responsibilities will include: Market Analysis and Strategy Development: Conduct comprehensive market research to identify new business opportunities, trends, and challenges within the IT, web, and e-commerce sectors. Develop and implement strategic business plans to tap into these opportunities, ensuring alignment with the company's overall objectives. Client Acquisition and Relationship

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Customer Solutions Specialist

DOMINION AUTOMOBILE ASSOCIATION,

Apr 2023 - Jan 2024 (10 months)

• Delegated client servicing for major corporations including Holman, FIMC, BMO, RBC, TD, JPL, and Payfare, handling roadside assistance requests across USA and Canada, and consistently meeting high service standards. • Constructed quality assurance initiatives and business development strategies for insurance claims, enhancing service offerings through collaboration with various financial institutions • Managed incoming roadside assistance calls with precision, gathering crucial service requests and location details from members, ensuring timely and accurate data entry for effective dispatch of tow services. • Implemented data analytics techniques to assess and improve tow industry services, optimizing vendor performance and enhancing

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Customer Solutions Specialist

DOMINION AUTOMOBILE ASSOCIATION,

Feb 2023 - Jan 2024 (1 year)

Dominion Automobile Association (DAA) is a leader in the North American roadside assistance industry offering service to many recognizable corporations, associations and financial institutions. Job responsibilities would include: Client Relations and Satisfaction: Delegated exceptional client servicing for major corporations including Holman, FIMC, BMO, RBC, TD, JPL, and Payfare, handling roadside assistance requests across USA and Canada, and consistently meeting high service standards. Integrity is paramount to me; it means being honest and transparent in all interactions. It fosters trust and builds strong relationships, both internally and with clients. By prioritizing integrity, we create a positive work environment and ensure that o

Business Development Representative

SmartSetter

Jun 2022 - Jan 2023 (8 months)

SmartSetter is the provider of recruiting services for real estate professionals. It facilitates users with recruiting teams network, local hiring prospects, prospect list building, agents searching, and interview booking. Job responsibilities would include: High-Performance Recruitment: Successfully recruited agents for top-tier real estate brokerages, including ReMax, Keller Williams, ExP, and Coldwell Banker, consistently achieving a target of at least thirty-three bookings each week across the USA and Canada. Client Relationship Management: Spearheaded the project management of real estate clients by establishing, maintaining, and enhancing relationships, leading to improved client satisfaction and retention rates for the firm. Effi

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COVID Contact Tracing Specialist

ILLINOIS DEPARTMENT OF PUBLIC HEALTH,

Jun 2021 - Jun 2022 (1 year 1 month)

The Illinois Department of Public Health is an advocate for and partner with the people of Illinois to re-envision health policy and promote health equity, prevent and protect against disease and injury, and prepare for health emergencies. I was a part of their COVID Emergency Response Team. Job responsibilities would include: Contact Tracing and Resource Provision: Utilized CRM tools like Salesforce and Twilio to conduct contact tracing, offering critical relief, resources, and detailed isolation instructions to COVID-19 patients, ensuring their safety and compliance with health guidelines. High-Volume Communication: Managed 150-200 daily outbound calls to track and monitor the health symptoms of COVID-19 cases, facilitating early inter

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Sales And Marketing Representative

TNI The Network Inc

May 2021 - Jul 2021 (3 months)

TNI (The Network Inc) is a marketing firm that offers a first-class, results-oriented approach to helping organizations across North America maximize their customer acquisition efforts. The primary goals were improved client interaction, elevated brand awareness, greater customer relationship management, and increased sales. Job responsibilities would include: Non-Profit Campaign Leadership: Capitalized marketing campaigns for major non-profits such as Save The Children and UNICEF, significantly raising funds by enhancing public awareness and engagement through targeted strategies, contributing to the advancement of Child and Women Healthcare initiatives. Donor Research and Engagement: Conducted in-depth research on potential donors, gai

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Customer Care Advocate

THE BRADFORD EXCHANGE, LTD.

Oct 2018 - Dec 2019 (1 year 3 months)

Manage large amounts of inbound and outbound calls in a timely manner. Identify customers' needs, clarify information, research every issue and provide solutions. Providing solutions to client care team to incentivize them to perform better and attain a higher sales growth margin. Awarded ‘best rookie’ of the month for completing training with 90% successful call rates and conversion sales rate of 92% at London, ON.

Customer Care Advocate

Uber

Feb 2017 - Feb 2018 (1 year 1 month)

Maintaining a database for all Uber drivers and partners to provide them with relief support. Client care and assistance with troubleshooting errors in the app. Answering inbound and outbound phone calls, addressing customers’ questions about products and services, and processing payments or returns. Recognized as the ‘high achiever’ for passing the client care training with 90% successful call rates per hour.

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Digital Marketing Specialist

Signet Art of Living

Jan 2016 - Apr 2021 (5 years 4 months)

Signet is a traditional fashion outlet, aspiring to bring a blend of art and fashion, something ahead of contemporary fashion trends. Job responsibilities would include: Strategic Leadership and Sales Growth: Promoted to Director of Sales and Marketing after driving remarkable sales growth within the first three months, demonstrating strong leadership in strategic planning and execution of marketing initiatives that significantly enhanced company revenue. Digital Marketing and Brand Development: Centralized the development and implementation of comprehensive digital marketing strategies, successfully blending art with fashion to position Signet ahead of contemporary trends, resulting in heightened brand awareness and customer engagement

Yasser Ridwan

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