Ximena Paipa Rodríguez  new_releases

Creativity and continuos improvement is my passion. Quality and Customer Experience Manager with experience in BPO and Real Estate Industries collecting and analyzing feedback that comes through internal and external channels to identify and act on every opportunity that can improve the voice of the customers located in USA and internationally Experience in ensuring compliance with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers, building a positive experience collaborating with other team members and the business to improve results. Taking ownership of customer feedback taking actions to prevent or mitigate them before they affect any other customers. Specialized in assure control, track and report monthly KPIs Team, track and report customers Pillars quarterly. Perform requests for data, special reports, and analysis from a variety of departments to help them focus on opportunities for improvement or celebrations of success. Monitor and take action on Customer Surveys. Manage and create projects/initiatives: track data and identify trends. Perform Project Management Activities: such as help to identify potential value-added projects. Participate in the sourcing, attracting, selection, onboarding, and managing of interns. Engage in onboarding, training, and developing of customer interns. Excited in create new alternatives to keep a continues improvement in process, team work, and clients.