Ximena Marquez Enriquez

Talent Acquisition Coordinator

NBCUniversal

Feb 2026 - Aug 2026 (7 months)

Temporary contract. Build strong relationship with stake holders, coordinate interviews, and manage calendars for interview scheduling using Google Workspace.

Candidate Care Agent*

Cielo Talent

Dec 2024 - Sep 2025 (10 months)

Provided seamless candidate support via phone, live chat, voicemail, and email. Conducted phone interviews and documented candidate responses for screening. Updated candidate statuses in Applicant Tracking Systems and proprietary platforms. Adapted communication style to different demographics to ensure excellent service. Actively listened, escalated issues when needed, and followed through on inquiries. Developed in-depth knowledge of multiple recruitment systems. Used critical thinking to troubleshoot and resolve candidate concerns. Additionally, engaged in sales support activities by effectively communicating the client's strengths as an employer, thereby enhancing the candidate's perception and interest in the opportunities available.

I

Independent English Instructor

Jan 2023 - Current (3 years 8 months)

As an Independent English Instructor, I provided tailored English language classes to flight attendants, focusing on interview preparation and communication skills. I developed customized lesson plans to enhance fluency and confidence in professional settings. Additionally, I utilized sales support skills to effectively market my independent courses, ensuring that flight attendants were well-prepared for airline interviews. My experience in recruitment and talent sourcing also informed my approach, allowing me to understand the specific needs of the aviation industry and better equip my students for success. Furthermore, insights gained from inside sales helped me refine my course offerings to align with the expectations of potential employ

R

Supervisor in Resolution Sailing Specialist Team

Royal Caribbean-Celebrity Cruises

Jun 2022 - Nov 2023 (1 year 6 months)

Managed escalated calls and trained agents on the effective use of the reservation system, ensuring a high level of service and efficiency. Implemented strategies to prevent cancellations, contributing to improved customer satisfaction and retention. Effectively managed escalated requests via email correspondence, maintaining clear communication with clients. Additionally, while lead generation and inside sales were not core responsibilities, I utilized my skills in making reservations for a cruise line via the call center, which enhanced my understanding of customer needs and improved overall service delivery.

Flight Attentant

Aeroméxico

Jun 2019 - Sep 2021 (2 years 4 months)

security

Ximena Marquez Enriquez

About

Detail

Timeline

Résumé