Xhorxhia Kristollari

Training Leader

SpotOn

Jun 2024 - Current (2 years 2 months)

• Develop training materials and presentations. • Deliver software training to new users. • Provide ongoing technical support and advice. • Plan and coordinate software training sessions. • Evaluate effectiveness of training. • Keep up to date with developments in software and training techniques.

Software Support Specialist

SpotOn

May 2023 - Jun 2024 (1 year 2 months)

• Takes and manages requests that come in by phone, email or through the support ticketing system. • Prioritizing your workload to ensure the most critical issues are resolved first • Provides customer facing support, including a proactive approach to improving levels of service where possible. • Provides estimates of effort for assigned cases. • Troubleshoots simple to complex issues as reported by end users. • Researches and resolves issues by performing test scenarios in the system • Demonstrates initiative and proven follow through skills. • Identify client's needs and help them use specific features. • Communicate effectively with clients regarding support issues. • Inform customers about new features and functionalities. •

IT Business Analyst

ikubINFO

Jan 2021 - Jan 2023 (2 years 1 month)

• Requirements elicitation process through interviews, observations, documents analysis etc. • Requirements analysis by translating business requirements to technical requirements using analysis and modelling tools. • Creating visual models by using various notation (Use Cases, Activity Diagrams, Business Process Modeling Notation, Data Flow Diagram in Microsoft Visio and Case Complete). • Reviewing technical solution to ensure it fulfils all requirements. • Validating and verifying requirements, by ensuring they map to real business needs. • Managing requirements changes to ensure every team member is working from up-to-date documentation and that appropriate stakeholders are involved in all decisions about change. • Creating and re

H

Project Manager

HAPPY Loyalty Program

Jan 2019 - Jan 2021 (2 years 1 month)

• Coordinate internal resources and third parties/vendors for the flawless execution of HAPPY Project. • Training coordinator for all sales staff of 5 companies' partner in HAPPY Loyalty scheme by giving face to face instructions for new sales program for more than 600 colleagues. • Perform risk management to minimize project risks. • Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels • Attend conferences and training as required to maintain proficiency • Establish and maintain relationships with third parties/vendors • Report and escalate to management as needed • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring techn

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Business Applications Support Specialist

BALFIN Group

Dec 2017 - Jan 2021 (3 years 2 months)

• Coordinating with vendors to perform upgrades and implement new features to business applications based on the needs and having direct responsibility on application's maintenance and support towards more than 150 stores with a total of 500 POS. • Offering support towards international partners as JUMBO Montenegro, Kosovo, Bosnia and Herzegovina. • Performing top-level troubleshooting of technical issues related to several applications' functionality. • Tracking, following, and giving solutions to technical issues by being customer oriented and measuring satisfaction. • Identify and consider both the business and the technical needs of customers with the goal of providing quality solutions that meet the user needs. • Configure, execu

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Administrative Officer

Fashion Group Albania (part of BALFIN Group)

Jul 2016 - Nov 2017 (1 year 5 months)

-Organize office and assist associates in ways that optimize procedures. -Schedule and plan meetings and appointments. -Resolve office-related malfunctions and respond to requests or issues. -Support marketing executives in organizing various projects. -Compose and post online content on the company's social media accounts. -Coordinate communication with candidates and schedule interviews. [IMAGE]

Xhorxhia Kristollari

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