Xavier Potosme
About
Detail
Managua Department, Nicaragua
Contact Xavier regarding:
work
Full-time jobs
Starting at
USD800/month
groups
Networking
Résumé
Jobs
verified_user
0% verified
Claim Customer Care SpecialistIBEX GlobalApr 2024 - Current (2 years 5 months)Responsible for investigating cases such as accidents, damage to a driver, passenger and vehicles. Investigator through email, calls and tickets where investigations are carried out for the resolution or correct actions.- Quality AnalistIBEX GlobalApr 2022 - Jan 2024 (1 year 10 months)Responsible for evaluating the quality of interactions between support agents and customers. Agent calls are monitored, information collected is reviewed, feedback and recommendations are provided to improve the performance of the team.
- Customer Service AgentIBEX GlobalNov 2021 - Mar 2022 (5 months)Customer service agent via telephone or chat (also emails), acted as an intermediary between the customer and the brand. In different ways, I was responsible for answering questions, informing about the product or service and of course resolving customer issues, either at the first level of care or by referring the matter to specialized sectors. All this whether in English or Spanish.
Education
verified_user
0% verified
- EEnglish courseE4CC academyFeb 2021 - Nov 2021 (10 months)