Wogbo Otuechere Nene
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Wogbo Otuechere Nene

Wogbo Otuechere Nene

About

Detail

Reliable and resourceful Customer Support Specialist & Virtual Assistant with 6+ years of experience delivering excellent service, resolving issues fast.
FCT, Nigeria

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Résumé

Jobs verified_user 100% verified
  • K
    CUSTOMER SERVICE ASSOCIATE verified_user Verified experience
    Kirkendall Dwyer LLP
    Jan 2023 - Dec 2024 (2 years)
    • Responded to customer inquiries via phone, email, and chat, providing clear and timely information to ensure customer satisfaction. • Addressed and resolved customer complaints, concerns, and service-related issues, consistently achieving a resolution rate of 100% within targeted time frames. • Assisted with processing orders, returns, and exchanges, ensuring that all transactions were completed accurately and promptly. • Educated customers about new products, services, and promotions, resulting in increased sales and customer engagement. • Accurately updated customer records, logging interactions, transactions, and feedback in CRM systems (e.g., Salesforce, Zendesk). • Worked closely with sales, technical, and product teams to
  • O
    CUSTOMER SUPPORT REPRESENTATIVE verified_user Verified experience
    Outsource Global Limited,
    Nov 2020 - Oct 2022 (2 years)
    • Educated customers about new products, services, and promotions, resulting in increased sales and customer engagement. • Consistently met or exceeded key performance indicators (KPIs), such as customer satisfaction scores, response times, and resolution times. • Delivered prompt and effective customer support via phone, email, and chat, resolving an average of 100 daily inquiries. • Successfully closed sales. • Trained new hires, improving team productivity and cohesion. • Shadowed employees who were not doing well on the job to upscale sales and performance. • Leveraged virtual assistance skills by responding to customer inquiries in a timely and professional manner, ensuring high levels of customer satisfaction. • Schedule
  • Corporate Affairs Commission
    CUSTOMER SERVICE ASSOCIATE verified_user Verified experience
    Corporate Affairs Commission
    Sep 2019 - Oct 2019 (2 months)
    • Provided excellent service by addressing customer concerns, processing orders, and managing returns/exchanges. • Maintained a high customer satisfaction rate of 90% based on post-interaction surveys. • Collaborated with the product team to relay recurring customer issues, leading to improvements in product offerings. • Leveraged virtual assistance skills by responding to customer inquiries via email, chat, and phone in a timely and professional manner, ensuring a seamless customer experience. • Scheduled meetings, managed executive calendars, and coordinated virtual appointments to enhance team efficiency, utilizing Google Workspace tools to streamline these processes. • Maintained accurate digital records and organized cl
Education verified_user 0% verified
  • A
    Virtual Assistant
    ALX Africa.
    Sep 2024 - Feb 2025 (6 months)
  • C
    Chartered Secretary
    Chartered Secretaries and Administrators of Nigeria.
    Jun 2024 - Jun 2025 (1 year 1 month)
  • E
    Employee of the Year Certification.
    May 2020 - Jun 2021 (1 year 2 months)
  • The Nigerian Law School
    BL In Law
    The Nigerian Law School
    Nov 2017 - Aug 2018 (10 months)
  • University of Uyo
    LL.B In Law
    University of Uyo
    Sep 2012 - Jul 2017 (4 years 11 months)
  • L
    High School Diploma
    Lady Victoria Obinya Juniorate
    Sep 2004 - Jan 2010 (5 years 5 months)
  • N
    First School
    New World International School
    Sep 2000 - Jan 2004 (3 years 5 months)