Wilmer Rojas BILINGUAL CUSTOMER SERVICE, SALES & OPERATIONS SPECIALIST

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Doctor's Assistant

Conviva

Jan 2024 - Current (2 years 6 months)

As a Doctor's Assistant, I coordinated patient appointments and managed calendars to ensure efficient scheduling and optimal patient flow. I organized and filed medical documents meticulously, maintaining accurate records for easy access. My role involved communicating with patients for follow-ups and reminders, enhancing their experience and ensuring continuity of care. I also rerouted patients to the appropriate departments to facilitate timely attention. Additionally, I utilized CRM tools to track patients' Medical Record Numbers (MRNs), which was essential for ensuring the correct medication was provided and for monitoring which healthcare providers had attended to each patient, thereby improving overall patient management and care coor
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Administrative Assistant

Lumina HR

Jan 2022 - Jan 2024 (2 years 1 month)

As an Administrative Assistant, I efficiently tracked emails and pending tasks to ensure all deadlines were met, while also submitting employee hours and managing attendance records. I scheduled meetings and organized company documents, acting as a reliable go-to person for supervisor backup and supporting the team through daily monitoring and reporting. I built strong client relationships by providing solutions to client claims with active listening and empathy. Additionally, I utilized CRM tools to effectively track client information, logging and linking data for employees, which enhanced our overall data reporting and management processes. My proficiency in document organization, appointment management, and data entry, combined with my
Customer Service and Soft Sales Specialist

Comcast

Jan 2021 - Jan 2022 (1 year 1 month)

Handled inbound and outbound communications in English and Spanish. Logged and tracked customer cases to ensure complete resolution. Training assistant for new agents. Helped lead and guide a small team of agents, ensuring performance metrics were met.

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Wilmer Rojas

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