William Wilcosky

Client Care Specialist

MBO Partners

Jul 2024 - Aug 2025 (1 year 2 months)

MBO Partners is a leading service and platform for independent worker compliance and engagement solutions, part of Beeline's larger workforce management solutions. • Guided over 100 W2 and 1099 contractors weekly on payroll, benefits, and timesheets via phone and email. • Achieved top producer status; on average took and appropriately solved the greatest number of tickets. • Focused on the customer's experience with a 96% customer satisfaction rating over 12 months. • Created 2025 payment schedule document as well as FAQ documents for the team to utilize. Reason for leaving: To spend time with children and search for a better opportunity.

Global Training Lead (Meta Account)

Randstad Enterprise

May 2023 - May 2024 (1 year 1 month)

Randstad Enterprise is a global leader in HR services and staffing solutions. This role focused on the training program for Interview Scheduling Specialists who scheduled interviews for Meta applicants. • Designed and implemented a training program receiving 5 out of 5 survey rating from new hires and leadership. • Delegated 20% of training material creation to direct reports, allowing time for strategic focus. • Developed interactive tools, increasing task efficiency by at least 50%. • Created AI and process training modules in LMS. • Inspected new processes, materials, surveys, and other data to ensure continuous improvement. Reason for leaving: Accepted severance package from Randstad due to changing business needs.

Business Process Anal yst (Google Account)

Randstad Enterprise

Jan 2023 - May 2023 (5 months)

Consulted cross-functionally to optimize Talent Acquisition processes for Google. • Developed SOPs reducing ramp-up time for certain roles by 30%. • Collaborated with other Business Process Analysts and leaders across the account to design and improve processes. • Supported the creative team with presentations and graphics. Reason for leaving: Transitioned to training role with Meta due to outstanding performance and opportunity.

Operational Excellence Manager (Honeywell Account)

Randstad Enterprise

Jan 2018 - Jan 2023 (5 years 1 month)

Enhanced recruitment processes for Honeywell, a Fortune 500 company. • Created process maps and automated training programs reducing ramp up time by 30% to 50%. • Led new AI driven CRM roll out and customization, reducing the time to fill positions by 10 days on average. • Implemented new processes and guides within 1 day when needed. • Ensured 99% compliance among recruiters through audits, coaching, and consultation with managers. • Assisted with the rollout of a new ATS and consulted with the client to improve the recruiter's and candidate's experience. • Created reports, presentations, and served as account's overall Talent Acquisition process Subject Matter Expert (SME). • Reorganized process materials from SharePoint to Google

Manager, Talent Delivery (Honeywell Account)

Randstad Enterprise

Jun 2015 - Jan 2018 (2 years 8 months)

• Led 6 to 10 recruiters for Honeywell Aerospace. • Conducted weekly sessions with recruiters, provided coaching, and removed barriers. • Ensured KPIs and SLAs were all met or exceeded. • Collaborated with clients on hard-to-fill roles, leading job fairs, and pushing employee referral efforts, achieving 20% faster fills.

Web Developer

freelance

Jan 2007 - Current (19 years 6 months)

A self-taught, driven developer specializing in WordPress and iOS development. • Created and customized websites using WordPress and other web technologies. • Developed WordPress themes and plugins to enhance website functionality. • Developed an iOS app to help people remember what they frequently forget. • Created graphics, voiceovers, and video to enhance webpages and promote websites on social media platforms.

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