William Armando Meneses Vargas
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Quality administrator
Bogotá, Bogota, Colombia
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Résumé
Jobs
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- IProfessionalINTEGRADA DE SERVICIOS DE SALUD NORTEDec 2021 - Dec 2022 (1 year 1 month)Specialized Professional, 12/2021 – 12/2022 As Technical Referent, provided advice on the implementation phases, aligned procedures with the quality information system, contributed to the implementation of the ALMERA (Quality management software), led changes to improvement plans and document standardization, and delivered the repository of improvement plans in ALMERA. The contributions aimed to ensure successful software implementation, optimize the quality management system, and improve efficiency in improvement processes and document standardization.
- SSpecialized ProfessionalSUBRED INTEGRADA DE SERVICIOS DE SALUD SUR OCCIDENTEJan 2021 - Jan 2022 (1 year 1 month)Provided integral management of the ALMERA quality management software, conducted audits of various processes such as contracting and financial management, and prepared Cost of Quality and Non-Quality Studies. These contributions resulted in productivity exceeding requested standards, preparation of second and third reports on costs of Quality and Non-Quality, and completion of requested audits.
- GAdministrative and Financial AdvisorGRUPO EMPRESARIAL SALUD POSITIVA IPSAug 2020 - Aug 2021 (1 year 1 month)Provided advice on the formulation of administrative and financial processes, including planning, implementation, and launch of administrative and technological tools. Prepared and presented reports in established formats. These contributions included consolidating the commercial offer of COVID-19 sample-taking services, contracting with hotel and audiovisual production sectors, implementing the electronic billing process, monitoring and controlling the operation of 107 therapists through technological tools, reducing time and personnel involved in authorization requests from the insurance companies by 68% through process automation.
- USpecialized Data Management ProfessionalUniversidad Nacional del ColombiaAug 2019 - Nov 2019 (4 months)Proyecto Acueducto de Bogotá (EAAB) Specialized Data Management Professional 08/2019 - 11/2019 Verified that the methodology implemented in the item construction process met the quality criteria designed for the process. Established methods of control and auditing for test booklets used in the selection process for filling vacant positions in EAAB. Supported the process of structuring tests, verified data organization, and ensured they met quality criteria. Also provided advice on the logistical organization process for socializing the applicant orientation guide for written and psychometric tests. These contributions included logistical coordination of field tests for 6,326 people and preparation of a general repository of bibliography and
- PProfesional especializado de gestión de datos verified_user Verified experiencePROYECTO UNIVERSIDAD NACIONAL DE COLOMBIA - EMPRESA DE ACUEDUCTO DE BOGOTAAug 2019 - Nov 2019 (4 months)Jefe Inmediato: EDGAR ALFONSO GONZALEZ SALAS Teléfono: 316 5000 Ext. 10347 A. Verificar que la metodología implementada en el proceso de construcción de ítems cumpla con los criterios de Calidad diseñados para el proceso. B. Establecer métodos de control y auditoria sobre los cuadernillos de las pruebas del proceso de selección para La provisión de cargos vacantes de la EAAB - esp. C. Apoyar el proceso de estructuración de las pruebas, verificando la organización de los datos, cumpliendo con Los criterios de calidad diseñados para el proceso. D. Apoyar al área de estructuración de pruebas escritas, en la auditoria del proceso de construcción de ítems y de Pruebas. E. Apoyar en la verificación de las claves de calificación y a
Strategic Development AdvisorESE Hospital Universitario del CaribeNov 2016 - Feb 2019 (2 years 4 months)As a specialized professional in the strategic development office, designed the institutional action plan, established controls for processes, and directed actions as per top management's provisions. Maintained relationships with 19 people in different middle management positions to achieve the goals set by the National Health Superintendence. Conducted a workload study of the E.S.E. staff using the methodology provided by the Administrative Department of Public Function. Also coordinated the implementation of the Anti-Money Laundering and Terrorist Financing Risk System (SARLAFT). These contributions included approval of the manual for the SARLAFT system, a 38% improvement in the set of indicators of the institutional plan approved by the- HAsesor de Desarrollo EstratégicoHOSPITAL UNIVERSITARIO DEL CARIBE, Cartagena De indiasNov 2016 - Feb 2019 (2 years 4 months)Jefe Inmediato: Fernando Trillo Figueroa Teléfono: 3043904601 Objeto: Profesional especializado de la oficina de desarrollo estratégico para el diseño del plan de acción institucional, establecimiento de controles a las diferentes áreas, en los procesos que afecten el cumplimiento de los planes institucionales. Funciones: A. Como asesor especializado de la oficina de Desarrollo Estratégico diseñé del plan de acción institucional, establecí controles a los procesos y direccioné acciones de acuerdo con las disposiciones de la alta dirección.
- DSenior Costumer Experience ExecutiveDIRECTV Colombia LtdaJan 2012 - Jan 2016 (4 years 1 month)(Relevant experience for this role) Designed proposals for reducing response times to legal requirements, prepared responses to petitions, tutelas, requests, complaints, and claims of high complexity, established analytical and information analysis methods to collaborate in the development of continuous improvement projects, and prepared follow-up reports. Also contributed to the determination of the SLA (Service Level Agreement) of the legal requirements process before financial information centers (Datacredito and CIFIN – Now TransUnion) achieving a 97% success rate of requests within legal times. Additionally, made agreements with areas involved in customer experience process to support strategic decision-making and shared knowledge to c
- Ejecutivo senior Cutomer ExperienceDIRECTVLA, DIRECTVJan 2012 - Mar 2016 (4 years 3 months)
Education
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- Especialización en EstadisticaUniversidad Nacional de ColombiaJan 2020 - Jan 2021 (1 year 1 month)
- Especialista en Administración y Gerencia de los Sistemas de Gestión de CalidadUniversidad Santo Tomás ColombiaJan 2012 - Jan 2013 (1 year 1 month)
- Auditor Interno de SistemasUniversidad Santo Tomás ColombiaJan 2012
- Administración de EmpresasUniversidad NacionalJan 2005 - Mar 2012 (7 years 3 months)
- NBusiness Administration,National University of Colombia, Bogotá D.C. Campus
- USpecialist in Quality Systems Management and AdministrationUniversidad Santo Tomas/ICONTEC, Bogotá D.C. Campus
- UInternal Auditor of Quality Management SystemsUniversidad Santo Tomas/ICONTEC, Bogotá D.C. Campus
- Pin StatisticsPLANNING OFFICE - National University of Colombia
- USeminario Dirección GeneralUniversidad del Cine de Buenos Aires
- Posgrado EstadísticaUniversidad Nacional de Colombia