William

William

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Detail

🌍 Bilingual Customer Support Specialist (ENG/ESP) | +20 Years Experience | Remote-Ready | CRM | Hospitality | Retail
Quintana Roo, Mexico
Contact William regarding: 
Flexible work
Starting at USD10/hour

Timeline

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Job
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Education

Résumé

Jobs verified_user 34% verified
  • Hanna Andersson
    Executive Assistant
    Hanna Andersson
    Oct 2025 - Current (11 months)
    Manage daily customer accounts, ensuring timely responses and consistent service quality. Process and track orders accurately from start to delivery, coordinating with logistics and operations teams. Provide post-sales support by resolving issues, managing returns, and maintaining customer satisfaction. Collaborate with sales, customer care, and fulfillment teams to meet performance goals and client expectations, managed client accounts remotely, processed orders, handled lead follow-up, coordinated with logistics and fulfillment teams Handled 150 inbound calls per day; maintained average handle time of 7 minutes; resolved 90% of tickets on first contact.
  • M
    Customer Specialist
    Mexico Travel Solutions
    Apr 2024 - Current (2 years 5 months)
    Customer service in English, Spanish and French, handling inquiries via email, chat, calls. Assisting with pricing, ticketing, rerouting, exchanging and refunding tickets as needed Effectively resolved conflicts, complaints, and requests with an empathetic and results-oriented approach. Coordinate with internal teams through tools such as Slack, Zoom, Teams. WhatsApp. Used CRM (ej, TuulBax) to log interactions, track tickets, and generate reports. Work autonomously with minimal supervision. Collaborate in virtual environments, participating in remote training sessions and team meetings.
  • Grupo Xcaret
    Sales Manager verified_user Verified experience
    Grupo Xcaret
    Jun 2016 - May 2020 (4 years)
    As Sales Manager, I was responsible for driving sales performance and leading a dynamic sales team. • Utilized CRM tools to manage customer relationships, track sales pipelines, and forecast revenue accurately. • Provided expert sales strategy and execution, consistently exceeding targets. • Demonstrated strong team leadership, fostering a high-performance culture and mentoring sales professionals. • Employed advanced calendar management skills to meticulously plan and prioritize tasks, ensuring all responsibilities were efficiently managed and deadlines were consistently met. • Provided comprehensive operational support, proactively assisting with practical tasks to ensure the smooth functioning of sales operations and contributing to team
Education verified_user 0% verified
  • Regiomontana University
    Bachelor of Science in Marketing
    Regiomontana University
    Jun 1991 - May 1998 (7 years)