Wilfredo Rengel

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Manager & Senior IT Support Specialist

Royal X Marketing, Slovakia

Mar 2023 - Current (3 years 4 months)

As an IT Manager, supported over 150 employees. Supervised daily operations of the company, maintaining the perfect function of the procedures. Contributed to technological improvement projects and innovation initiatives. Tested new marketing platforms and collaborative tools. Maintain an organized job workaround using Trello and Slack to keep a continuous flow environment with the superiors.

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Supervisor & IT Support L3

Royal X Marketing, Slovakia

Apr 2021 - Mar 2023 (2 years)

As a Supervisor & IT Support L3, I was responsible for the proposal and implementation of a new payment method, ensuring a seamless transition for both employees and customers. I conducted training sessions and provided ongoing support for over 50 employees, facilitating the adoption of new rules and processes. Acting as a mediator between teams, I ensured effective collaboration and communication, which was crucial for project success. Additionally, I improved IT support efficiency by 30% through optimized ticket routing and automation. My experience in software development allowed me to create an application that enhanced daily tasks for workers, as well as an evaluation system to monitor and track employee activity, further contributing

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Virtual Assistant & IT Support L2

Royal X Marketing, Slovakia

Oct 2020 - Apr 2021 (7 months)

Tester of a newcomer website, communicating with developers to fix any errors. Implementation of new tools to ease the daily workaround. Successfully trained and onboarded over 75 new employees via comprehensive training program.

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Packaging Operator

Editores Orientales, Puerto La Cruz, Anzoátegui

Oct 2014 - Aug 2015 (11 months)

Supervisor of team of 10 employees. Award as most productive individually and as a team. Developed and maintained a centralized knowledge base for over 45 employees, reducing onboarding time by 25%.

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IT Support L2

Inversiones Marvic, Lechería, Anzoátegui

Jul 2013 - Aug 2014 (1 year 2 months)

Implementation of internal work domains on several companies.

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