Wessam Mandour

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Product Growth, Market Specialist

Lawazem,

Oct 2024 - Current (10 months)

As a member of the Lawazem Product Growth Team, I contributed to strategies that enhance marketplace offerings and drive business growth. I reviewed and updated over 2,500 product listings in Arabic and English, ensuring accuracy, consistency, and adherence to localization standards. I guided new merchants through onboarding, providing training and ensuring smooth product integration into the marketplace, which involved supporting clients during their onboarding process to our platform. Additionally, I conducted quality control audits of the marketplace app in collaboration with product managers, improving user experience. I collaborated with the merchandising team to launch 2 new product categories and redesigned product labels for 10+ cat

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Content Analyst

Amazon,

Sep 2020 - Sep 2024 (4 years 1 month)

- Developed and maintained automation for intake management of Middle East Knowledge Management requests. - Implemented continuous improvement projects to enhance content accessibility, localization, and usability. - Collaborated with technical and business teams, Public Relations, and Legal to establish company policies. - Created and maintained Amazon Help pages to empower customers to find answers to their questions. - Developed and maintained concise email templates for Customer Service associates to use in resolving customer inquiries. - Created and maintained internal policy and process reference pages to support Customer Service associates. - Wrote and published articles to inform Customer Service associates of company policies

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Content Program Specialist

Nov 2017 - Jun 2020 (2 years 8 months)

Joined the launch of the EMEA CommOps content network as a member of the launch team. Successfully onboarded new team members and managed various content operations projects, including translation and localization, standard operating procedures, product and country launches, policy and process updates, and Lean Six Sigma process and quality improvements for rides, eats, and compliance-related projects across EMEA. Utilized SQL to extract, clean, and organize data for analysis and reporting, and analyzed and processed data using spreadsheets for data-driven decision-making and reporting. Communicated project status and data reports to stakeholders through visualization tools. Created internal saved replies and process documentation, as well

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Community Operations Specialist

Uber,

Jun 2016 - Nov 2017 (1 year 6 months)

Joined as member of launch team for Cairo Center of Excellence, supporting Sub-Saharan Africa markets Supported partners with inquiries, problem-solving, and escalation of issues Led proof of concept for driver payments in SSA, in partnership with EMEA Partner Payments, Trade & Compliance, and SSA Central Ops Led process improvement projects to enhance driver experience

Wessam Mandour

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