Febwaren Maata Concepcion
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Executive admin,CSR, Appointment setter and Sales Agent
Pagadian City, Zamboanga Peninsula, Philippines
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Résumé
Jobs
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- EExecutive Virtual AssistantSep 2022 - Sep 2024 (2 years 1 month)As an Executive Virtual Assistant, I provided comprehensive administrative support, including managing executive schedules, coordinating meetings, and handling correspondence. My role also encompassed receptionist duties, photo and video editing, CRM management, HR tasks, billing preparation, and basic law processes. Additionally, I managed inbound calls, filtering them effectively to allow the COO to concentrate on critical business operations, thereby enhancing overall productivity and efficiency within the organization. I utilized data analysis to evaluate incoming leads, ensuring that our responses were efficient and targeted, which contributed to successful outcomes in various projects. This analytical approach complemented my skills i
- SSenior ManagerSerenity healthcare agencyNov 2021 - Aug 2022 (10 months)As a Senior Manager, I was responsible for overseeing strategic initiatives and driving operational excellence within the organization. My role involved leading cross-functional teams to achieve business goals and enhance overall performance. Additionally, I managed inbound calls to address client inquiries and concerns, ensuring a high level of customer satisfaction. I also took the initiative to plan events for team members during special occasions, fostering a positive work environment and promoting team cohesion. Furthermore, I utilized Google Workspace for task development and monitoring the results of leads, which contributed to improved project tracking and accountability within the team.
- BCustomer Service RepresentativeBPO USA LLCFeb 2019 - Aug 2022 (3 years 7 months)As a Customer Service Representative, I was responsible for managing both outbound and inbound calls, providing assistance to customers through calls, emails, and chat. I effectively addressed customer inquiries and resolved issues to ensure a high level of satisfaction. Additionally, I utilized my knowledge of Shopify to track orders when customers called for updates, enhancing the overall customer experience by providing timely and accurate information.
- CCustomer Service RepresentativeCurb liveJan 2019 - Aug 2022 (3 years 8 months)As a Customer Service Representative, I was responsible for managing both outbound and inbound calls, ensuring a seamless communication experience for our clients. My role involved meticulous document management, utilizing tools such as Google Drive and Google Sheets to maintain organized records and enhance operational efficiency. I excelled in warm calling and problem-solving, which significantly contributed to improving customer satisfaction and engagement. Additionally, I provided comprehensive customer support, leveraging my skills in Salesforce CRM and call management to foster strong relationships with clients. While my primary focus was on customer interactions, I also provided executive assistance by supporting executive members of
- MSales Agent and Appointment SetterMistJan 2018 - Aug 2022 (4 years 8 months)Doing outbound call Doing sales
Education
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- JBachelor of ScienceJ.H cerilles state collegeJan 2017 - Jan 2021 (4 years 1 month)