W

Walter Sánchez Fernández

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San Rafael, Heredia Province, Costa Rica

Contact Walter regarding: 
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Résumé


Jobs verified_user 0% verified
  • T
    Service Desk Agent
    TekKnowledge
    Jan 2023 - Nov 2024 (1 year 11 months)
    • Manage employee accounts, reset passwords, and verify identities to maintain security compliance. • Escalate complex issues to higher-level support teams while ensuring minimal downtime.
  • T
    Intune Support Engineer
    TEKEXPERTS
    Jan 2023 - Nov 2024 (1 year 11 months)
    • Implemented and managed security policies, MFA, and compliance baselines for enterprise clients.
  • UCB
    IT Administrator
    UCB
    Feb 2022 - Nov 2022 (10 months)
    • Installed and configured servers, ensuring secure account management for employees.
  • Amazon
    Technical Support Agent
    Amazon
    Sep 2021 - Dec 2022 (1 year 4 months)
    • Delivered high-quality customer support for streaming and gaming services.
  • Capital One
    Fraud Identity Agent
    Capital One
    • Escalated cases to Level 2 investigators and collaborated on fraud prevention strategies.
Education verified_user 0% verified
  • C
    Associate's Degree in
    Colegio Técnico de San Isidro de Heredia
  • Brigham Young University
    B.S. in Software Development
    Brigham Young University
  • Universidad Latina de Costa Rica
    Associate's Degree
    Universidad Latina de Costa Rica
  • C
    CompTIA Security+ (In
  • C
    CompTIA Security+ certification.
  • A
    Associate's degree
Projects (professional or personal) verified_user 0% verified
  • C
    Certificate Authority Setup
    Jan 2025 - Mar 2025 (3 months)
    Built a two-tier Certificate Authority for issuing SSL/TLS certificates for internal web services.
  • H
    Home Cloud Deployments
    Installed and configured personal clouds using Ubuntu Server and TrueNAS with Nextcloud for secure storage. Deployed Proxmox to manage multiple virtual machines for testing environments. Experimented with Kali Linux and Metasploitable to understand vulnerability exploitation basics.
  • D
    Digital Forensics Exploration
    Installed and tested CAINE for forensic analysis in a controlled lab environment.
  • V
    Virtualization & Hypervisors
  • P
    Penetration Testing Practice