Wajeeha Mohsin
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Human resources director at servicePath.
Toronto, Ontario, Canada
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Human resources directorservicePathJan 2023 - Current (2 years 4 months)- EVolunteer, talent acquisition managerEVCNNov 2022 - Current (2 years 6 months)- We hire consultants to help non profits scale and solve their business problems.
- FLead talent sustainabilityFatima GroupOct 2021 - Jan 2023 (1 year 4 months)- Led Leadership Development Strategy with multiple tiers (senior and executive leaders, mid-level managers and future leaders) leveraging data to improve existing programs. - Introduced the use of analytics to demonstrate the impact and efficacy of learning initiatives leading to 30% increase in satisfaction index. - Automated the talent management and learning processes allowing timely tracking of gaps, problem diagnosis, and solution development in alignment with the business operations. This has a led to 25% improvement in leadership bench strength with more roles being filled internally by 'ready-now' successors.
- Talent manager (stream head)VEONMay 2020 - Oct 2021 (1 year 6 months)- Supported HR transformation for improved talent development and mobility with a stronger employer value proposition for excelling employee experiences. - This earned the organization award as the best place to work in the telecommunication industry in 2021. - Led the revamp of the performance management system to capture the performance, potential, and learning needs of the employees in a real-time. The new system generated date which enabled us to leverage data insights, optimizing workflows, resource allocation and trends to proactively identify, recommend and implement policy, procedure and program enhancements. This lead to a 7% increase in employee engagement index and a 12% in the employees' willingness to stay with the organization
- NVolunteer staffNational Incubation CenterAug 2018 - Oct 2021 (3 years 3 months)
- Learning and development managerVEONJan 2018 - May 2020 (2 years 5 months)- Created a culture of learning and enabled retention of organizational knowledge and skills through the introduction of innovative learning solutions (Peer-to-peer training, e-learning, virtual reality and micro learning programs etc.). - This combined with LXP and a user friendly LMS led to improved organizational capabilities and reduced employee turnover (5% decrease in Corporate and 3% in Sales Function categories).
- Manager culture transformationVEONJan 2017 - Dec 2017 (1 year)- Enabled the cultural integration of 1000+ colleagues who had migrated over from Warid during the merger. - Worked in a matrix environment collaborating across departments and countries to devise and implement a culture transformation strategy taking full accountability, delivering all key projects through the support of an extended team. - The project was hailed as a success due to 97% satisfaction rating (received from the employees of the merged company) and overall increase in Employee Engagement Index by 8%.
- WManager, learning & organizational development supportWarid TelecomOct 2014 - Jan 2017 (2 years 4 months)- Support socialization of corporate values, competencies and leadership model to encourage a cultural shift towards becoming a more agile organization. - This included conducting workshops and focus groups, creating informational material and communicating it to the employees. - Pulse survey demonstrated that the 82% of the employees considered the initiative to be a success while only 32% believed they needed more support in terms of tools and education to align themselves and their team with the organizational vision.
- Learning and talent management specialistMetro Cash & Carry UkraineJan 2012 - Sep 2013 (1 year 9 months)Enabled cultural unification in the post-merger phase. Championed the new leadership framework. Co-piloted a new performance and talent management process. This resulted in decrease in employee turn over by 2%, an increase in employee engagement by 11% and an increase in internal hiring for open roles by 20% Inculcated a culture of Learning. Designed and executive reliable summative assessments to validate the efficiency of learning interventions leading increasing the satisfaction index from an average of 3.9 to 4.4 (out of 5)
- Iso coordinatorMetro Cash & Carry UkraineJan 2011 - Feb 2012 (1 year 2 months)Collaborate across teams for successful project delivery of ISO 9001
Education
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- APeople analytics certification, people analyticsAIHR | Academy to Innovate HRJan 2023
- Developing your emotional intelligenceLinkedInAug 2022
- Balanced scorecard and key performance indicatorsLinkedInJul 2022
- Agile foundationsLinkedInJul 2022
- Msc. management and human resources, human resources developmentLondon School of Economics and Political ScienceJan 2013 - Jan 2014 (1 year 1 month)
- BBachelor's degree, economics, mathematicsBryn Mawr CollegeAug 2007 - May 2010 (2 years 10 months)
Awards
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- Distinction in thesisLondon School of Economics and Political ScienceNov 2014