CBS Advisor (CO-OP)
RULLION
Feb 2025 - Apr 2025 (3 months)
Handling customer inquiries:
Answering phone calls from customers regarding various topics like account details, product information, billing issues, membership queries, and complaints.
Resolving customer issues:
Investigating problems, finding solutions within company policies, and providing appropriate responses to customer concerns.
Administrative tasks:
Processing customer requests, updating account information on internal systems, generating reports, and managing data entry.
Providing information on Co-op services:
Explaining benefits of membership, detailing available products and services, and guiding customers through relevant processes.
Escalating complex issues:
Identifying issues requiring further attention from specialized t
