CUSTOMER SERVICE REPRESENTATIVE
MONIEPOINT
Jan 2021 - Jan 2022 (1 year 1 month)
In my role as a Customer Service Representative, I was responsible for responding to phone calls, emails, and messages, ensuring that I actively listened to customer concerns and provided accurate and timely information. Additionally, I assisted in administrative support tasks, which enhanced the overall efficiency of the customer service operations and contributed to a more organized workflow. Furthermore, I utilized my prospecting skills to identify opportunities for upselling and cross-selling products, thereby enhancing customer satisfaction and driving additional revenue for the company.
