Vladimir Krutoy

R

Remote Dispatcher / CS Consultant

Dec 2024 - Mar 2026 (1 year 4 months)

I

Medical Interpreter OPI

Interpretia / LanguageLina Solutions

Dec 2023 - Jul 2025 (1 year 8 months)

B

Scheduler

BetterVet, Mobile Vet Care

Dec 2022

L

CX - Customer Success Specialist

LEVERADE

Apr 2022 - Oct 2022 (7 months)

Software and Blockchain Customer success Specialist. Software implementation. Customer onboarding and formation. NFT customer experience/NFT activation for sports communities. Addons and NFT (trophies and medals) sales.

S

Sales/Customer Service Advisor and Technical Support

Apr 2022 - Oct 2022 (7 months)

B2B sales, SaaS sales, addons sales and customer service advisor CRM software walkthrough advisor for use * Served the physiotherapy market, including therapists, clinics, hospitals, and universities * Provided customer service through email and phone channels * Conducted walkthroughs performed with Google Meet * Managed CRM data entry and software integration with business websites support * Provided support for API integrations and L1 technical support * Handled escalation and documentation of incidences in Jira and Admintec

Independent Quality Analyst (Google project)

Cognizant

Sep 2019 - Oct 2021 (2 years 2 months)

Idependent QA for Google support products (GMB and Google News) Supervision and quality analysis of support center for French language market. Curation of news for French market in Google platforms.

S

Help Desk Support Specialist (Philip Morris Canada project)

Stefanini EMEA

Sep 2015 - Oct 2017 (2 years 2 months)

HR Assistant

Accenture

Jun 2011 - Dec 2013 (2 years 7 months)

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