Vivienne Theodorakopoulou Business Management Operations III at Think Silicon

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Business Management Operations III

Applied Materials Europe

Apr 2020 - Current (6 years 5 months)

• Manage office supplies: Order and maintain inventory to ensure all necessary materials are stocked. • Schedule meetings: Coordinate calendars for team members and arrange meeting logistics. • Answer phone calls and emails: Filter communications and provide information or direct inquiries as needed. • Financial Management • Budget monitoring: Oversee office budgets, track expenditures, and prepare financial reports. • Invoice processing: Review and approve vendor invoices for timely payment, ensuring adherence to financial policies. • Expense reporting: Compile and submit expense reports for reimbursement or tracking. • Human Resources Coordination: Assist in job postings, screen resumes, and coordinate interviews for potential hires. • On

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Office Manager

Think Silicon SA

Sep 2017 - Apr 2020 (2 years 8 months)

• General Office Management: • Handle day-to-day administrative functions, such as answering phones, managing emails, and greeting visitors. • Maintain filing systems and manage office supplies, ensuring everything runs smoothly. • Scheduling Coordination: • Organize meetings, appointments, and travel arrangements for the team. • Create and manage calendars, ensuring no scheduling conflicts arise. • Communication Support: • Draft, proofread, and send correspondence on behalf of management. • Ensure timely and effective communication within the team and across departments. • Maintain accurate records of expenses, appointments, and other data as needed. • Assist in generating reports that inform decision-making. Executive Assistant to CEO • S

German Technical support - Customer Service

Apple

Oct 2015 - Sep 2017 (2 years)

• Technical Support to German and English speaking customers • Provide & maintain strong, professional relationships with all of Apple’s customers • Demonstrate a high level of customer service when helping a customer • Provide feedback on a daily basis to the Team Manager • Enrich the lives of Apple customers by providing unparalleled customer service • Troubleshoot simple to complex technical issues with a positive approach • Teach & educate customers on problem solving options

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International Customer Service Manager

Swiss Luxury Clinic

Mar 2015 - Mar 2020 (5 years 1 month)

• Daily contact with customers Worldwide • Explaining our Hair Transplantation method • Organizing meetings for doctors • Arranging consultations at all locations • Arranging prices / payments • Follow up after procedure

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International Clinic Manager

Ailesbury Hair Implants Ltd

Jul 2013 - Feb 2015 (1 year 8 months)

• Ensuring the clinics runs smoothly • Preparing budgets • Dealing with patients confidentiality • Being able to communicate on all levels • Possessing excellent customer service skills • Control of Sales Team

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Director of Operations

Advent Technologies Inc

Feb 2013 - Jun 2013 (5 months)

• Human Resources -Manage the human resources function for the Group. Plan and organize recruitment, placement and training of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. • Procurement - purchase planning, standards determination, specifications development, supplier research and selection, value analysis, financing, price negotiation, making the purchase, supply contract administration, inventory control and stores, and disposals and other related functions. • Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Pl

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Office Manager / PA

Advent Technologies SA

Sep 2007 - Feb 2013 (5 years 6 months)

• Planning meetings & conferences, transportation & travels • Presentations / Agenda & meeting minutes • Personnel policies, hiring documents, holiday schedule • Contact person of Senior Management / Shareholders / Investors • Coaching and supervising employees • Quarter / annual financial group reporting • Manage project costing and assist with project finance reporting • Record general ledger account reconciliation • Cash flow / payments • Balance sheets • Procurement / cost handling / supplies and inventories

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International Operations Manager

DHI Global Medical Group

Mar 2004 - Jun 2007 (3 years 4 months)

• Developing and implementing operational strategies aligned with global standards. • Coordinating patient care services across multiple locations. • Ensuring compliance with local healthcare regulations and international accreditation. • Managing budget and resource allocation efficiently. • Facilitating staff training and development in diverse cultural contexts. • Establishing partnerships with local healthcare providers and suppliers. • Monitoring and analyzing performance metrics to improve service delivery. • Leading initiatives for quality assurance and continuous improvement.

Maternity Leave

Home

Oct 2002 - Mar 2004 (1 year 6 months)

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PA to the President

DHI Global Medical Group

Mar 2002 - Oct 2002 (8 months)

Managing schedules, organizing meetings, handling correspondence, maintaining client relationships, booking travel arrangements, conducting research, managing files and documents, assisting with project coordination, and preparing reports or presentations. Responsible for managing errands and ensuring that daily operations run smoothly.

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Management Accountant

Resilux

Jan 2000 - Nov 2001 (1 year 11 months)

• Cost Analysis: Assessing costs and identifying areas for cost reduction. • Budgeting: Developing and monitoring budgets to guide financial planning. • Financial Reporting: Preparing detailed reports on financial performance for management. • Variance Analysis: Analyzing discrepancies between budgeted and actual figures. • Forecasting: Projecting future financial performance based on historical data. • Strategic Planning: Supporting long-term business decisions through financial insights. • Performance Evaluation: Assessing departmental performance against financial goals.

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Accounts Assistant

MAGNA INTERIOR

Oct 1998 - Oct 1999 (1 year 1 month)

• Assisting with accounts payable and receivable. • Processing invoices and expense claims. • Maintaining accurate financial records. • Reconciling bank statements. • Preparing financial reports and summaries. • Supporting the month-end closing process. • Assisting with payroll and employee expense reimbursements. • Communicating with vendors and clients regarding account queries.

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Senior Course Team Administrator (Event planner for Teachers)

SFE Ltd

Feb 1998 - Oct 1998 (9 months)

I was planning events / seminars for Teachers in England. My main tasks were: • Gather input from teachers on event goals and preferences. • Identify and secure an appropriate location. • Create and manage a budget, accounting for all expenses. • Contact suppliers for catering, audio-visuals, and decorations. • Organize transportation, materials, and seating arrangements. • Develop promotional materials and handle RSVP management. • Oversee the event's flow and address any issues that arise. • Post-event, gather feedback to improve future events.

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Reception Supervisor

Casino Rio

Mar 1996 - Oct 1996 (8 months)

Responsible for managing front desk operations, overseeing staff schedules, and ensuring high-quality customer service. Greeting and assisting guests, handling reservations and inquiries, coordinating with other departments, monitoring guest safety and compliance, and resolving customer complaints. Train new reception staff, maintain accurate records, and implement promotional activities to enhance guest experience.

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General Administrator

PTheodorakopoulou co Family business

Nov 1993 - Mar 1996 (2 years 5 months)

• Accounting, taxation, invoicing, bookkeeping • Payroll for 38 employees • Banking, VAT • Dealing with customer in Europe (Hugo Boss, Ralph Lauren, Kickers, Tommy Hillfiger) • Stock control, credit control • Import-export documentation • Organizing delivery dates and schedule new orders

Vivienne Theodorakopoulou

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