V

Viviana Melo

About

Detail

Ability to perform creatively as a foreign language teacher and trainer aware of the possibilities of self-training Knowledge of research in its true
Cali, Valle del Cauca, Colombia

Contact Viviana regarding: 
work
Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Zonar Systems
    Implementation Project
    Zonar Systems
    Mar 2025 - Feb 2026 (1 year)
    Managed the installation of new GPS software, hardware, and processes. Tracked progress rigorously to ensure projects remained on schedule and within budget. Managed vendor and supplier relationships to guarantee timely delivery of equipment and materials.
  • T
    Account Manager
    TGF Truck Services
    Jan 2024 - Jul 2025 (1 year 7 months)
    Communicated via phone, through email and text to ensure customer needs were understood and met. Built strong client relationships to maintain the business and acquire new customers. Collaborated with Amazon Connect departments to ensure customer requests were fulfilled. Resolved road issues, making follow-ups for drivers to keep the logistics tracking all processes that pertain to the customer. Collected and analyzed data concerning jobs completed and drivers' behavior to understand changing needs for the company.
  • A
    CARE Supervisor
    Amazon Operation Services Colombia S.A.S
    Dec 2023 - Apr 2025 (1 year 5 months)
    Supervised teams for US and MX. Provided CARE support advisor for NA and MX marketplace. Supported CSAs as a consultant for complex scenarios and also provided guidance in policies compliance. Developed successful escalations that supported the team to deliver outstanding results based in metrics and helped the CSAs to develop a better experience for the customer. Received a recognition for assisting and providing great knowledge that ended in an excellent customer experience.
  • A
    Customer service associate
    Amazon Operation Services Colombia S.A.S
    Jul 2022 - Jul 2023 (1 year 1 month)
    Provided CAP support advisor for NA and MX marketplace. Identified improvement opportunities through review of calls while exploring alternative solutions on how to improve metrics. Created alternative troubleshooting manuals to improve metrics within the team. Provided follow-up coaching in workmates' contacts.
  • T
    Customer Service Associate
    Task Us
    Jul 2022
    Provided customer assistance for the NA market (Turo) car renting, creating opportunities for a better experience in customer trips.
Education verified_user 0% verified
  • Comfenalco Valle
    Customer service Course
    Comfenalco Valle
    Jul 2022
    Excel intermediate
  • U
    Diploma Course Teacher's training
    Universidad Antonio José Camacho
    Jan 2021
  • U
    Bachelor in education & pedagogy
    Universidad Normal Superior Santiago de Cali
    Jan 2018