Vivek kumar

New client of Ibex

Republic Services

Dec 2025 - Current (7 months)

• REPUBLIC SERVICES is the second largest Waste Management Company globally, and a Fortune 500 company. • Being trained with the Navigation of Sales force. • Responsible for concerns of Associate level and Specialist 1. • Concerns like "Missed pickup", "Extra pickup", "Container Exchange", "Container Replacement”, and many other are dealt of me and other members on Wave 1 in ibex

SME (Subject Matter Expert) of Walmart campaign

Ibex

Nov 2025 - Dec 2025 (2 months)

• Responsible for scores, adherence, AHT and dependability of 16 customer support representatives. • Achieved a closed score of 91%, with no adherence or dependability issues, and maintained an average handle time (AHT) of 520 seconds, while ensuring 98% right guided workflow was utilized for customer queries on CCA2. • Leveraged subject matter expertise to guide customer support representatives in effectively handling customer interactions and ensuring brand value was upheld. • Implemented strategies to address customer concerns promptly and accurately, contributing to team handling and leadership by example. • Applied principles of sales and business services sales by understanding customer needs and offering solutions that aligned with b

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Customer support representative

IBEX, Campaign: Walmart

Jul 2025 - Nov 2025 (5 months)

• Handle approximately 40 customer queries daily, ensuring efficient and effective issue resolution. • Provide a premium customer service experience for customers experiencing issues with Walmart.com, fostering brand loyalty and retention. • Proficiently utilized (CCA2) software to manage Walmart orders, resolve payment issues, and raise tickets, addressing a wide range of customer concerns. • Leveraged sales and business services sales acumen to understand customer motivations and enhance satisfaction, ensuring a positive brand experience. • Employed strong communication and empathetic listening skills, carefully managing tonality to effectively understand customer mindsets and build rapport, thereby strengthening customer relationships an

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Sales closer at global telecommunication s

Global Telecommunication Group

Jan 2025 - Current (1 year 6 months)

Tele sales closing Cross selling Upselling Conveniencing customers to buy items landed in carts originally

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Finance Intern

MAQ THE CONSULTANT

Jul 2024 - Aug 2024 (2 months)

• Registered around 65 clients as tax filers, ensuring a significant volume of service provision. • Filed Annual Tax Returns for the registered clients, demonstrating a thorough understanding of tax compliance procedures. • Made sure every minor detail was taken care of in a timely manner, reflecting strong organizational and meticulous work habits. • Applied sales and business services sales principles, gained from a consultant role at MAQ, to effectively onboard clients and foster long-term retention. This involved not only client acquisition but also ensuring their sustained engagement and satisfaction with organizational services, effectively "closing" them with the company.

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SOCIAL MEDIA MANAGER

PROVERSITY

Mar 2022 - Jan 2023 (11 months)

• Created Social Media Presence from Scratch to 1.8k followers, • Managed and onboarded around 67 Clients. • Created schedule of daily Post and guided the media team what type of content needs to be posted everyday. • Leveraged sales skills by managing client interactions, addressing inbound inquiries and concerns to ensure client satisfaction and retention. • Utilized business services sales expertise to assure clients of the company's value proposition, effectively closing deals and securing customer loyalty.

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