Alexander Viñas Manongsong Policy Support

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Policy Support

QBE Group Shared Services Centre

Oct 2021 - Jun 2025 (3 years 9 months)

Prepare and issue renewal invitations, detailing premium adjustments and loading. Process new business applications efficiently and accurately. Manage policy renewals, ensuring timely communication with clients. Handle endorsements and cancellations, ensuring compliance with company policies and procedures. Collaborate with underwriters and other team members to ensure accurate processing of policies. Maintain organized records of all transactions and communications

Operations Support Officer, Policy Service, Customer Service Representative Email, Customer Service Representative Vo

Chubb

Nov 2019 - Jul 2021 (1 year 9 months)

Process submission, Assist callers regarding their claims.

Virtual Assistant

InsBoss

Jun 2019 - Oct 2019 (5 months)

Send timely email reminders to plan holders regarding upcoming insurance renewals. Respond to client inquiries and provide information about policy details and renewal processes. Visit insurance websites to gather quotes for various policies. Compile and organize quotes for easy comparison and presentation to clients. Data Entry and Management

2

Customer Experience Associate

24-7 Intouch Inc

Jan 2018 - Jan 2019 (1 year 1 month)

Engage with customers to collect detailed information regarding vehicle damage incidents. Listen actively to customer concerns and ensure a thorough understanding of their experiences. Conduct thorough investigations into each complaint, gathering relevant information from drivers and customers. Serve as the primary point of contact for drivers, providing timely updates on the status of their complaints. Communicate effectively with customers when addressing complaints, ensuring clarity and professionalism.

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Sales Consultant

Mitsubishi – Diamond Motor Corp.

Jan 2016 - Jan 2018 (2 years 1 month)

Generate and present accurate quotes for clients based on their needs and requirements. Ensure that all pricing information is up-to-date and competitive. Assist clients in completing necessary forms and documentation for their purchases or services. Guide clients on where to obtain required documents and information to facilitate the sales process. Maintain a deep understanding of products and services offered to effectively address client inquiries and concerns.

Customer Experience Associate

United Health Group

Jan 2015 - Jan 2016 (1 year 1 month)

Receive and manage incoming calls from healthcare providers regarding patient benefits and coverage inquiries. Provide accurate information on benefits, copayments, coinsurance, and cost-sharing details. Request and verify diagnosis codes and procedure details from providers to assess coverage eligibility. Utilize internal systems to check and confirm coverage for various medical services and procedures.

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Manager

St. Peter Chapels

Jan 2014 - Jan 2015 (1 year 1 month)

Monitor Supplies: Keep track of inventory levels, ensuring that necessary materials or goods are available and replenished as needed. Monitor Expenses: Oversee financial spending to ensure it aligns with budgets and identify areas where costs can be reduced. Monitor Employee Shift: Track employee working hours, ensuring schedules are followed and any attendance issues are addressed. Monitor Relationship with Referrers: Maintain and assess relationships with individuals or organizations that refer clients or customers, ensuring they remain positive and mutually beneficial. Compute the Hours Worked of Each Employee: Calculate the total hours worked by each employee, often for payroll purposes or tracking productivity. Monitor Petty Cash: Trac

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Family Care Representative (Licensed Embalmer/ Customer Representative)

St. Peter Chapels

Jan 2011 - Jan 2014 (3 years 1 month)

This involves clearly outlining the services, features, or items that are part of a given package and what additional costs might be involved for extra services. For example, if the funeral service includes transportation, embalming, and a casket, you would explain what is covered and inform the family of any extra charges for services like catering or upgraded caskets. You provide a clear explanation to the family of the necessary steps involved in the funeral process. This could include things like paperwork, permits, required documentation, and any personal items they need to prepare for the service (such as clothing, photos, or other items for the wake or ceremony). This task involves educating the family about the wake experience. You

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Marketing Associate

St. Peter Life Plan Inc.

Jan 2008 - Jan 2011 (3 years 1 month)

Overseeing the effectiveness and success of the events, as well as tracking the public's reaction, participation, and feedback. It can also include monitoring the event logistics, such as attendance, social media engagement, and any outcomes like sales leads or partnerships resulting from the events.

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Information Clerk

Sacred Heart Parish

Jan 2004 - Jan 2007 (3 years 1 month)

Answer telephone and and in-personal inquiry regarding church schedule and activities. Accept schedule of masses at outside of the church accept and receipt the special intention's for the upcoming mass

Alexander Viñas Manongsong

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