v
vidya Gopal
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Salem, Tamil Nadu, India
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Résumé
Jobs
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Technology LeadInfosysJan 2018 - Current (8 years 8 months)• Led the team and mentored juniors, which helped to successfully lower the number of client-generated application tickets by troubleshooting, preventing the issue by finding the root cause and providing a permanent fix in collaboration with the development team. Troubleshoot and resolved application level issues with a 90% resolution rate within the first contact by utilizing Datadog Monitoring tool and Mongo DB. • Created a comprehensive knowledge base of application-related issues, enabling faster resolution times for customers. • Also worked with Development people for few configuration changes and modification at code level.
Education
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- Master of Computer ApplicationSona College of TechnologyMay 2016 - Aug 2018 (2 years 4 months)
Projects (professional or personal)
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- ToyotaInfosysJan 2024 - Current (2 years 8 months)