V

Vidushi

About

Detail

India
Contact Vidushi regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • ibentos
    Client Service Manager
    ibentos
    Jan 2022 - Current (4 years 5 months)
    • Led a team of 20+ professionals, managing an average of 5+ projects per month in the virtual events sector. • Improved brand recognition by optimizing G2 reviews resulting in securing 9 badges and a 4.8/5 rating to drive new client acquisitions. • Led cross-functional collaboration with Marketing, Engineering, UI/UX, Web-Ops, and other stakeholders to deliver engaging, high-quality event experiences aligned with project goals. • Managed event launches using JIRA within an Agile framework, achieving a 95% on-time delivery rate and continuous platform enhancements. • Tracked KPIs, monitored and generated post-event performance reports, and optimized future strategies for continuous improvement. • Successfully retained 10+ recurring cl
  • ibentos
    Associate Client Service Manager
    ibentos
    Jan 2021 - Jan 2022 (1 year 1 month)
    • Organized and led client meetings while meticulously documenting key discussions and maintaining comprehensive account records. Prepared detailed research reports to support event execution, ensuring all communications were clear and aligned with organizational objectives. • Assisted in coordinating 10+ virtual events per quarter by managing stakeholder communications and tracking project milestones. • Conducted 30+ customer demos and developed tailored use cases, contributing to a 15% increase in client retention rates. • Delivered omni-channel customer support via phone, email, and chat, achieving prompt issue resolution and high client satisfaction. • Scheduled team stand-ups, assigned tasks, and ensured alignment toward common go
  • BrandAppZ
    Social Media Trainee
    BrandAppZ
    Jan 2021
    • Created research-based content and weekly storyboards, supporting the execution of 10+ digital campaigns. • Monitored 5+ social media channels, hosted LIVE contest shows, and boosted audience interaction by 30%. • Spearheaded an International Women's Day campaign, securing media coverage in The Daily Scanner (17,000+ readerships).
  • R
    Campus Ambassador
    REDCLIFFE HYGIENE PVT. LTD.
    Jan 2017
    • Organized 5+ college events to raise awareness about public toilet hygiene, with a focus on women's health. • Designed fundraising events, increasing financial support by 20% and promoting community engagement.
Education verified_user 0% verified
  • Delhi University
    B.A. in
    Delhi University
    Jan 2017 - Jan 2020 (3 years 1 month)