Victoria Isesele
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Lagos, Nigeria
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Résumé
Jobs
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- OCustomer Support SpecialistOff Max LogisticsNov 2023 - Current (2 years 7 months)As a Customer Support Specialist, I was responsible for delivering exceptional service to clients, addressing inquiries, and resolving issues promptly to ensure customer satisfaction. I utilized various communication channels to assist customers effectively and maintained detailed records of interactions to track service quality. Additionally, I provided virtual assistance to clients, enhancing their experience by offering timely support and guidance, which contributed to improved customer relationships and loyalty. I also negotiated with customers regarding shipment planning and billing after delivery, while ensuring the confidentiality of sensitive documents throughout the process to facilitate smooth operations. My three years of experie
- GVideo Editor and Production assistantGOF TelevisionMar 2023 - Sep 2023 (7 months)Edited interviews, news segments, and promotional videos to fit broadcast standards, applying color correction, managing footage, and synchronizing audio for clear storytelling. Collaborated with journalists, producers, and content creators to create engaging on-air content. Utilized Final Cut, Adobe Premiere Pro, and Cap Cut for professional-grade editing. Additionally, I focused on customer satisfaction improvement by effectively communicating with clients to understand their needs, creating tailored short videos for their brands through emails and calls. I maintained confidentiality while handling sensitive projects, ensuring that all information remained secure. My schedule planning skills allowed me to manage multiple projects efficien
- GCustomer Service RepresentativeGREATGRACE LTDMay 2021 - Nov 2023 (2 years 7 months)As a Customer Service Representative at a company providing financial solutions and services, I guided clients in selecting optimal loan options, enhancing their financial decision-making and satisfaction. I addressed customer inquiries and offered timely solutions, resulting in a 65% customer retention rate. I cooperated with internal teams to streamline loan approval processes, optimizing efficacy by 50%. Additionally, I worked closely with the underwriting and risk assessment teams to speed up loan approvals, reducing processing time by 20%. I clarified loan reimbursement options to clients that best suit their financial needs, elevating customer satisfaction based on the alternatives by 53%. Furthermore, I utilized schedule planning ski
- AFinancial Accounting TutorArmy day High SchoolDec 2019 - Nov 2020 (1 year)Provided group tutoring sessions to students, refining their understanding of financial accounting techniques. Initiated study plans and materials to facilitate learning efficiency. Supported students to become proficient in mastering several concepts such as income statements, cash flow and loan amortization analysis. Improved test pass rates from 78% to 87%
Education
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B.sc, Business AdministrationCaleb University Lagos