Victoria Duarte

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GENERAL MANAGER

CABAÑAS SAN RAFAEL, MENDOZA

Jan 2017 - Jan 2019 (2 years 1 month)

Supervised check-in and check-out processes to ensure a seamless guest experience. Managed reservations to maximize cabins occupancy. Coordinated guest experiences, including breakfast, afternoon tea, and recreational activities. Organized and planned excursions to offer unique, memorable experiences for guests.

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ADMINISTRATIVE ASSISTANT

ZUBARAN ART GALLERY

Jan 2014 - Jan 2015 (1 year 1 month)

Managed the director's personal schedule and finances, ensuring optimal organization and efficiency. Processed payments to suppliers and artists, maintaining strong professional relationships. Prepared, processed, and tracked invoices and payroll. Handled large sums of foreign currency, ensuring secure financial transactions. Coordinated logistics and courier services, optimizing delivery times.

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QUALITY MANAGER & ACCOUNT LEAD

CIA ALPAR (OFFICIAL SERVICE CENTER FOR CANDY LG & SAMSUNG

Jan 2013 - Jan 2014 (1 year 1 month)

Provided customer support to customers, ensuring high service quality and satisfaction. Supervised and evaluated customer service performance, implementing continuous improvements. Analyzed and resolved customer complaints, ensuring proper follow-up and resolution. Developed quality indicators and reports for strategic decision-making. Trained and coordinated staff, fostering a culture of continuous improvement. Ensured compliance with service level agreements (SLAs) established by brands. Additionally, utilized various digital tools daily, including spreadsheets for reporting, ticketing systems for tracking service requests, and internal platforms for monitoring team performance and customer feedback, which enhanced my adaptability and eff

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CONCIERGE SERVICE COORDINATOR - TEAM LEADER

AMERICAN EXPRESS CENTURION CARD SERVICES

Jan 2010 - Jan 2012 (2 years 1 month)

Provided personalized assistance to premium clients, addressing their specific needs. Handled and resolved a wide range of national and international requests, ensuring customer satisfaction. Planned and coordinated events, ensuring seamless execution. Worked closely with premium service providers to ensure an exceptional experience for every client. Prepared detailed reports on team performance and customer satisfaction. Coordinated the purchase of requested products and services, ensuring availability. Optimized department logistics, improving operational efficiency. Additionally, managed call interactions with high-profile clients, overseeing incoming requests and coordinating solutions efficiently. Supervised the team’s call handlin

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DIRECTOR AND RESERVATION MANAGER

COME AND RENT BAIRES

Jan 2005 - Current (21 years 6 months)

Managed customer service via phone, ensuring a smooth and efficient experience for all clients. Coordinated check-ins and check-outs, enhancing guest satisfaction. Supervised property management, ensuring high operational standards. Proactively handled customer complaints, ensuring consistent service excellence. Organized and managed reservations, ensuring optimal occupancy and client satisfaction.

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