VICTORIA DELPORTE

French Language Teacher

freelance

Jan 2023 - Jan 2024 (1 year 1 month)

Delivered online French lessons to non-native speakers. Developed structured written learning materials. Adapted content to individual needs and goals. Strengthened written communication and remote work autonomy.

Customer Support Specialist – Hospitality

Teleperformance

Jan 2023 - Jan 2024 (1 year 1 month)

As a Customer Support Specialist in the hospitality sector, I managed high-volume customer requests through email, chat, and voice, ensuring prompt and effective responses. I resolved complaints and claims in accordance with strict service-level agreements (SLAs) and quality standards, while also handling loyalty program accounts and complex customer cases. My role required maintaining key performance indicators (KPIs) in a fast-paced international environment, where I consistently delivered empathetic and solution-oriented written communication. Additionally, I engaged with the creator community to enhance the loyalty program, fostering a deeper connection with our customers and improving overall satisfaction.

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Real Estate Consultant

NestennLaforêt

Jan 2018 - Jan 2023 (5 years 1 month)

As a Real Estate Consultant, I managed client portfolios and engaged in high-pressure negotiations, ensuring optimal outcomes for all parties involved. I built long-term client relationships through effective communication and trust, while adeptly handling objections and conflict resolution to maintain a positive client experience. I consistently met performance targets and sales KPIs, demonstrating my commitment to excellence in service delivery. Additionally, I leveraged my understanding of e-commerce sales to enhance online communication strategies, recognizing that a significant portion of client interactions now occurs through digital platforms, which further streamlined my approach to customer service and relationship management.

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Operations & Team Management

QuickBurgerKingFiveGuysBagelstein

Jan 2013 - Jan 2018 (5 years 1 month)

Supervised large teams (30-200 employees). Ensured service quality and customer satisfaction. Managed crisis situations and operational problem-solving. Monitored daily performance indicators.

VICTORIA DELPORTE

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