Victoria Chidinma Iwu

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Executive Assistant

Vesti Technologies,

Feb 2023 - Current (3 years 3 months)

Managed daily administrative tasks, ensuring smooth workflow across operations and leadership. Organized and maintained executive calendars, appointments, and itineraries, reducing scheduling conflicts by 30%. Coordinated meetings, prepared agendas, and tracked follow-ups to ensure timely execution of action items. Handled high-volume email communications, maintaining professional correspondence and improving response time by 40%. Supported social media scheduling on Instagram and LinkedIn, maintaining consistent posting timelines. Assisted with document organization and basic reporting using Google Workspace (Docs, Sheets).

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Administrative Assistant

Optival Capital Partners

Mar 2022 - Dec 2022 (10 months)

Supported day-to-day business operations, improving task flow and deadline tracking. Utilized Trello to manage project timelines and prioritize tasks effectively. Coordinated travel logistics and itinerary management for performers and executives. Maintained structured document systems, improving file retrieval efficiency by 35%. Assisted with content coordination and basic social media engagement. Demonstrated adaptability in managing shifting priorities during live event cycles.

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Administrative Support

Vision Mate Academy

Jan 2021 - Dec 2021 (1 year)

• Handled document creation, formatting, and quality checks, maintaining high accuracy standards. Managed internal mail, inquiries, and administrative workflows. Supported management with scheduling, travel planning, and task prioritization. Maintained confidential records and compliance-related documentation. Assisted with updating business databases and generating weekly reports. Provided general operational support that improved team productivity by 25%.

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Customer Success Associate

D-duchess Clothing

Nov 2019 - Nov 2020 (1 year 1 month)

• Handled customer inquiries regarding account management, billing, and service usage. • Reduced customer complaints by 25% through proactive support and clear communication. • Assisted in streamlining support workflows, increasing efficiency by 15%. • Provided personalized solutions to improve customer engagement and retention. • Conducted follow-ups to ensure customer satisfaction and issue resolution.

Victoria Chidinma Iwu

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