Víctor Hugo Álvarez Quechol

F

Fast food Business Entrepreneurship

Ago 2024 - Actual (11 meses)

P

Personal Business Project (Jewelry

Feb 2024 - Actual (1 año 5 meses)

G

Help Desk Manager

GSB Solutions,

Mar 2021 - Jul 2021 (5 meses)

G

Project Manager for porjec

GSB Solutions,

Mar 2021 - Jul 2021 (5 meses)

Engineering coordination and logistics. Management and review of activities. Daily progress review. Quotation and expense management. Help desk assistance. Attendance of the services services requested by the client. Invoicing and presentation to the client

G

Project Manager and e-commerce/business

GSB Solutions

Mar 2021 - Jul 2021 (5 meses)

Engineering coordination and logistics. Management and review of activities. Daily progress review. Quotation and expense management. Help desk assistance. Attendance of the services services requested by the client. Invoicing and presentation to the client

G

IT Services Project Manager

GSB Solutions,

Jul 2019 - Dic 2023 (4 años 6 meses)

Engineering coordination and logistics. Management and review of activities. Project planning and organization (accounts: Thomson Reuters, Aptiv, Biomérieux, ST Micro and Solutions to Go). Coordinate with the technicians the service and assigned the ticket and do the follow up the service until is finished. Assistance to the help desk agents assigned to the team. Attendance of the services requested by the client. Program the training sessions with the help desk agents to keep tracking the tickets and assign the correct engineer to attend. Invoicing the services that were given to the client. Review the SOW with clients and have a monthly meeting to align the incidents. GSB Solutions Management and review of activities. Project planning and

G

IT Services Project Manager

GSB Solutions

Jul 2019 - Dic 2023 (4 años 6 meses)

Engineering coordination and logistics. Management and review of activities. Project planning and organization (accounts: Thomson Reuters, Aptiv, Biomérieux, ST Micro and Solutions to Go). Coordinate with the technicians the service and assigned the ticket and do the follow up the service until is finished. Assistance to the help desk agents assigned to the team. Attendance of the services requested by the client. Program the training sessions with the help desk agents to keep tracking the tickets and assign the correct engineer to attend. Invoicing the services that were given to the client. Review the SOW with clients and have a monthly meeting to align the incidents.

G

IT Services Project Manager

GSB Solutions,

Jul 2019 - Dic 2023 (4 años 6 meses)

Engineering coordination and logistics. Management and review of activities. Project planning and organization (accounts: Thomson Reuters, Aptiv, Biomérieux, ST Micro and Solutions to Go). Coordinate with the technicians the service and assigned the ticket and do the follow up the service until is finished. Assistance to the help desk agents assigned to the team. Attendance of the services requested by the client. Program the training sessions with the help desk agents to keep tracking the tickets and assign the correct engineer to attend. Invoicing the services that were given to the client. Review the SOW with clients and have a monthly meeting to align the incidents.

P

Administrative Asisstant

Piacere SA de CV,

Oct 2018 - Mar 2019 (6 meses)

• Receipt of invoices and purchase files. Administrative management of fleet of vehicles for personnel. • Inbound assistance. Organization of incoming and outgoing inventory. File maintenance. Payment of warehouse taxes.

H

Help Desk Manager

Jul 2018 - Dic 2023 (5 años 6 meses)

Engineering coordination and logistics. Management and review of activities. Project planning and organization with the rest of the teams. Program the training sessions about the use of the platform. Schedule the time shifts of all the help desk agents. Evaluate the KPI's of each person about their performance. Encourage the people to get the certificated. Train the new people to use the platforms of each client, do a weekly meeting to align process. Perform the monthly meeting with the CEO to show the productivity of the area.

G

Marble and Granite Import and Export Manager

GraniteCohen Stone

Jun 2018 - Ago 2018 (3 meses)

Reception of Import Documentation. Warehouse personnel management. Incoming goods administration. Organization of incoming and outgoing.

G

Marble and Granite Import and Export Manager

GraniteCohen Stone

Jun 2018 - Ago 2018 (3 meses)

• Reception of Import Documentation. Warehouse personnel management. • Incoming goods administration. Organization of incoming and outgoing book.

E

Central America Export Intern

ECU World Wide Mexico,

Oct 2017 - Feb 2018 (5 meses)

• Customer Service. Transportation Quotation and Customs Procedures. Shipment tracking. • Invoicing of services.

Víctor Hugo Álvarez Quechol

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